STEP 3: Contact Better Business- Page 549

In order to serve you e

ffi

ciently and

e

ff

ectively, please help us by providing

the following information:

1. Your name, address, and telephone

number

2. Year and model of vehicle

3. Vehicle Identi

fi

cation Number (17

digits, noted on your registration or

title or located on the upper

driver's side corner of the dash)

4. Purchase date and current mileage

5. Your dealer's name and location

6. Your question(s)

If you live outside the U.S.A., please

contact your nearest Mazda

Distributor.

▼

STEP 3: Contact Better Business

Bureau (BBB)

Mazda North American Operations

realizes that mutual agreement on

some issues may not be possible. As a

fi

nal step to ensure that your concerns

are being fairly considered, Mazda

North American Operations has

agreed to participate in a dispute

settlement program administered by

the Better Business Bureau (BBB)

system, at no cost to you the

consumer.

BBB AUTO LINE works with consumers

and the manufacturer in an attempt to

reach a mutually acceptable resolution

of any warranty related concerns. If the

BBB is not able to facilitate a

settlement they will provide an

informal hearing before an arbitrator.

You are required to resort to BBB

AUTO LINE before exercising rights or

seeking remedies under the Federal

Magnuson-Moss Warranty Act, 15

U.S.C. § 2301 et seq. To the extent

permitted by the applicable state

“Lemon Law”, you are also required to

resort to BBB AUTO LINE before

exercising any rights or seeking

remedies under the “Lemon Law”. If

you choose to seek remedies that are

not created by the Magnuson-Moss

Warranty Act or the applicable state

“Lemon Law”, you are not required to

fi

rst use BBB AUTO LINE.

The whole process normally takes 40

days or less. The arbitration decision is

not binding on you or Mazda unless

you accept the decision. For more

information about BBB AUTO LINE,

including current eligibility standards,

please call 1-800-955-5100 or visit

the BBB website at www.bbb.org/

autoline.

Being truly committed to customer

satisfaction is more than a phrase with

Mazda. We hope to satisfy every

customer directly, but if there is ever a

question about our decision, Mazda

believes in providing a fast, fair and

free method such as the BBB AUTO

LINE to ensure Mazda delivers on our

commitment to do the right thing for

our customers!

Customer Information and Reporting Safety Defects

Customer Assistance

8-3

Mazda3_8JM2-EA

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