Customer Assistance (Canada); Customer Assistance; Satisfaction Review Process- Page 552

11.If you accept the arbitrator's

decision, Mazda will be bound by

the decision, and will comply with

the decision within a reasonable

time not to exceed 30 days after we

receive notice of your acceptance

of the decision.

12.Please call BBB AUTO LINE at

1-800-955-5100 for further details

about the program.

Customer Assistance

(Canada)

▼

Satisfaction Review Process

Your complete and permanent

satisfaction is of primary concern to

Mazda. All Authorized Mazda Dealers

have both the knowledge and tools to

keep your Mazda in top condition. In

our experience, any questions,

problems, or complaints regarding the

operation of your Mazda or any other

general service transactions are most

e

ff

ectively resolved by your dealer. If

the cause of your dissatisfaction

cannot adequately be addressed by

normal dealership procedures, we

recommend that you take the

following steps:

▼

STEP 1: Contact the Mazda Dealer

Discuss the matter with a member of

dealership management. If the Service

Manager has already reviewed your

concerns, contact the owner of the

dealership or its General Manager.

▼

STEP 2: Contact the Mazda

Regional O

ffi

ce

If you feel that you still require

assistance, ask the dealer Service

Manager to arrange for you to meet

the local Mazda Service

Representative. If more expedient,

contact Mazda Canada Inc. Regional

O

ffi

ce nearest you for such

arrangements. Regional O

ffi

ce address

and phone numbers are shown (page

8-8).

Customer Information and Reporting Safety Defects

Customer Assistance

8-6

Mazda3_8JM2-EA

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