Customer Relations Department; Canadian Motor Vehicle; STEP 3: Contact the Mazda- Page 553

▼

STEP 3: Contact the Mazda

Customer Relations Department

If still not substantially satis

fi

ed,

contact the Customer Relations

Department, Mazda Canada Inc., 55

Vogell Road, Richmond Hill, Ontario,

L4B 3K5 Canada TEL

:

 1 (800)

263-4680.

Provide the Department with the

following information:

1. Your name, address and telephone

number

2. Year and model of vehicle

3. Vehicle Identi

fi

cation Number

(VIN). Refer to the Vehicle

Identi

fi

cation Number on page

9-2 for the location of the VIN.

4. Purchase date

5. Present odometer reading

6. Your dealer's name and location

7. The nature of your problem and/or

cause of dissatisfaction

The Department, in cooperation with

the local Mazda Service

Representative, will review the case to

determine if everything possible has

been done to ensure your satisfaction.

Please recognize that the resolution of

service problems in most cases

requires the use of your Mazda

dealer's service facilities, personnel

and equipment. We urge you to follow

the above three steps in sequence for

most e

ff

ective results.

▼

Mediation/Arbitration Program

Occasionally a customer concern

cannot be resolved through Mazda's

Customer Satisfaction Program. If after

exhausting the procedures in this

manual your concern is still not

resolved, you have another option.

Mazda Canada Inc. participates in an

arbitration program administered by

the Canadian Motor Vehicle

Arbitration Plan (CAMVAP). CAMVAP

will advise you about how your

concern may be reviewed and resolved

by an independent third party through

binding arbitration.

Your complete satisfaction is the goal

of Mazda Canada Inc. and our dealers.

Mazda's participation in CAMVAP

makes a valuable contribution to our

achieving that goal. There is no charge

for using CAMVAP. CAMVAP results

are fast, fair and 

fi

nal as the award is

binding on both you and Mazda

Canada Inc.

▼

Canadian Motor Vehicle

Arbitration Plan (CAMVAP)

If a speci

fi

c item of concern arises,

where a solution cannot be reached

between an owner, Mazda, and/or

one of its dealers (that all parties

cannot agree upon), the owner may

wish to use the services o

ff

ered by the

Canadian Motor Vehicle Arbitration

Plan (CAMVAP).

Customer Information and Reporting Safety Defects

Customer Assistance

8-7

Mazda3_8JM2-EA

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