Apple CarPlay™ use-related issues- Page 155

Apple CarPlay™ use-related issues

Symptom

Cause

Solution method

Apple CarPlay™ cannot be
activated even though an
Apple

®

-genuine connector cord is

inserted into the USB port and it is
connected to my iPhone

®

. Or, the

error message, “Unable to connect
to Apple CarPlay.” is displayed.

There is mis-communication
between the vehicle's audio system
and your iPhone

®

.

Disconnect the connector cord from
the USB port once and then
reconnect it.

The Device Connection Status of
the connected iPhone

®

 has been set

to “Never Enabled”.

Set the Device Connection Status to
“Always Enable” or “Enable Once”.

Apple CarPlay™ is already
activated using another iPhone

®

.

If Apple CarPlay™ is already
activated using another iPhone

®

,

Apple CarPlay™ cannot be used
with an additional iPhone

®

.

Disconnect Apple CarPlay™ once
and then reconnect it to the iPhone

®

you want to use to activate Apple
CarPlay™.

The icon of the application I want to
use is not displayed on the home
screen of Apple CarPlay™.

Only applications compatible with
Apple CarPlay™ are displayed on
the screen.

Contact the application's supplier.

Voice recognition using Siri

®

 is

poor or incorrect for commands or
contact names.

There are many possible reasons for
this such as:
1. Poor network connectivity
2. Road noise/sound of air

blowing from air conditioner

3. Incorrect iPhone

®

 language

setting

1. Use the commander switch to

complete the task or wait until
there is sufficient network
connectivity before using Siri

®

again.

2. For better voice recognition,

speak loud and clear.

3. Make sure that the iPhone

®

language is set correctly
(Example: US English vs UK
English).

If you are still having difficulty
using Siri

®

, visit the Apple

®

 support

site or contact Apple

®

.

There is a difference in the audio
volume between Bluetooth

®

 audio

and Apple CarPlay™.

―

Check the volume of the audio on
the device connected via
Bluetooth

®

. The volume on some

devices connected via Bluetooth

®

can be adjusted.

Apple CarPlay™ is activated each
time an Apple

®

-genuine connector

cord connected to your iPhone

®

 is

inserted into the USB port. (You
have an iPhone

®

 which you do not

want to use to activate Apple
CarPlay™)

The Device Connection Status of
the connected iPhone

®

 is set to

“Always Enable”.

Set the Device Connection Status to
“Never Enabled”.

Troubleshooting

Troubleshooting

10-3

Mazda Connect_8HJ1-EA-18I_Edition2

2018-10-23 13:56:25