Android Auto™ use-related issues- Page 156

Android Auto™ use-related issues

Symptom

Cause

Solution method

The Android Auto™ mode does not
launch even though the An-
droid™-genuine connector cord is
inserted into the USB port and it is
connected to my Android™ Smart-
phone.

The Android Auto™ application has
not been downloaded to your An-
droid™ Smartphone.

To use Android Auto™ with your
vehicle, the Android Auto™ appli-
cation is required on your An-
droid™ Smartphone. Download the
Android Auto™ application from
the Google store™.

Android Auto™ mode cannot be ac-
tivated even though an An-
droid™-genuine connector cord
connected to my Android™ Smart-
phone is inserted into the USB port.
Or, the error message, “Android Au-
to ended due to a Bluetooth commu-
nication error.” is displayed.

There is mis-communication be-
tween the vehicle's audio system and
your Android™ Smartphone.

Disconnect the connector cord from
the USB port once and then recon-
nect it.

Your Android™ Smartphone cannot
be paired because another device is
connected via Bluetooth

®

.

Disconnect the other device's Blue-
tooth

®

 connection, disconnect the

connector cord of the Android™
Smartphone from the USB terminal
once, and then reconnect it.

The Device Connection Status of the
connected Android™ Smartphone is
set to “Never Enabled”.

Set the “Device Connection Status”
to “Always Enable” or “Enable
Once”.
Refer to Connectivity Settings on
page 7-17.

Android Auto™ mode is already ac-
tivated using another Android™
Smartphone.

If Android Auto™ mode is already
activated using another Android™,
Android Auto™ mode cannot be
used with an additional Android™
Smartphone. Disconnect Android
Auto™ mode once and then recon-
nect it to it the Android™ Smart-
phone you want to use with An-
droid Auto™ mode.

The icon of the application I want to
use is not displayed on the home
screen while in Android Auto™
mode.

Only applications compatible with
Android Auto™ are displayed on
the screen.

Contact the application's supplier.



Voice recognition is poor or in-
correct.



Voice recognition responds slow-
ly or it does not work.

―

If you are having difficulty using
the voice recognition, visit the An-
droid Auto™ support site or contact
Google™.

There is a difference in the audio
volume between Bluetooth

®

 audio

and Android Auto™.

―

Check the volume of the audio on
the device connected via Blue-
tooth

®

. The volume on some devi-

ces connected via Bluetooth

®

 can

be adjusted.

Troubleshooting

Troubleshooting

10-4

Mazda Connect_8HJ1-EA-18I_Edition2

2018-10-23 13:56:25