Troubleshooting; Mazda Bluetooth; Interior Features- Page 286

Troubleshooting

Mazda Bluetooth

®

 Hands-Free Customer Service

If you have any problems with Bluetooth

®

, contact our toll-free customer service center.



U.S.A.

Phone: 800-430-0153 (Toll-free)
Web: www.mazdausa.com/mazdaconnect



Canada

Phone: 800-430-0153 (Toll-free)
Web: www.mazdahandsfree.ca



Mexico

Center of Attention to Client (CAC)
Phone: 01-800-01-MAZDA (Toll-free)
Web: www.mazdamexico.com.mx

Bluetooth

®

 Device pairing, connection problems

Symptom

Cause

Solution method

Unable to perform pairing

―

First make sure the device is compati-
ble with the Bluetooth

®

 unit, and then

check whether the Bluetooth

®

 func-

tion and the Find Mode/Visible set-
ting

*1

 on the device are turned on. If

pairing is still not possible after this,
contact an Authorized Mazda Dealer
or Mazda Bluetooth

®

 Hands-Free

Customer Service.

Pairing cannot be performed again

The pairing information paired to
the Bluetooth

®

 unit or device is not

recognized correctly.

Perform pairing using the following
procedure.



Clear “Mazda” stored in the device.



Perform pairing again.

Unable to perform pairing

The Bluetooth

®

 function and the

Find Mode/Visible setting

*1

 on the

device may turn off automatically
after a period of time has elapsed
depending on the device.

Check whether the Bluetooth

®

 func-

tion and the Find Mode/Visible set-
ting

*1

 on the device are turned on

and pairing or reconnect.

Does not connect automatically
when starting the engine
Automatically connects, but then
disconnects suddenly

Disconnects intermittently

The device is in a location in which
radio wave interference can occur
easily, such as in a bag or in a rear
pocket of a pair of pants.

Move the device to a location in
which radio wave interference is
less likely to occur.

Does not connect automatically
when starting the engine

The pairing information is updated
when the device OS is updated.

Perform pairing again.

*

1 Setting which detects the existence of a device external to the Bluetooth

®

 unit.

Interior Features

Audio Set [Type A (non-touchscreen)]

5-64

MX-5_8GF7-EA-17J_Edition2

2017-10-31 14:07:27