Customer Assistance and Information
Customer Satisfaction Procedure ......................7-2
Online Owner Center ......................................7-3
Customer Assistance for Text
Telephone (TTY) Users ................................7-4
Customer Assistance Offices ............................7-4
GM Mobility Reimbursement Program ................7-5
Roadside Assistance Program ..........................7-6
Courtesy Transportation ...................................7-7
Vehicle Data Collection and Event Data
Recorders ..................................................7-9
Collision Damage Repair ................................7-10
................................7-13
Reporting Safety Defects to the United States
Government ..............................................7-13
Reporting Safety Defects to the Canadian
Government ..............................................7-14
General Motors .........................................7-14
Service Publications Ordering Information .........7-14
Section 7
Customer Assistance and Information
7-1