Interior Features; Audio Set [Type B (touchscreen)]- Page 424

Symptom

Cause

Solution method

Pairing cannot be performed again

The pairing information paired to
the Bluetooth

®

 unit or device is not

recognized correctly.

Perform pairing using the following
procedure:
1. Delete the applicable Blue-

tooth

®

 device on the Mazda

Connect.

2. Delete “Mazda” from the Blue-

tooth

®

 search screen of the

Bluetooth

®

 device.

3. Perform pairing again.
If pairing is not possible after trying
the procedure, turn off the power of
the Bluetooth

®

 device once, then

turn it back on. If pairing is still not
possible after this, contact an Au-
thorized Mazda Dealer or Mazda
Bluetooth

®

 Hands-Free Customer

Service.

Unable to perform pairing

The Bluetooth

®

 function and the

Find Mode/Visible setting

*1

 on the

device may turn off automatically
after a period of time has elapsed
depending on the device.

Check whether the Bluetooth

®

 func-

tion and the Find Mode/Visible set-
ting

*1

 on the device are turned on

and pairing or reconnect.

Does not connect automatically
when starting the engine
Automatically connects, but then
disconnects suddenly
Disconnects intermittently

The device is in a location in which
radio wave interference can occur
easily, such as inside a bag in a rear
seat, in a rear pocket of a pair of
pants.

Move the device to a location in
which radio wave interference is
less likely to occur.

Does not connect automatically
when starting the engine

The pairing information is updated
when the device OS is updated.

Perform pairing using the following
procedure:
1. Delete the applicable Blue-

tooth

®

 device on the Mazda

Connect.

2. Delete “Mazda” from the Blue-

tooth

®

 search screen of the

Bluetooth

®

 device.

3. Perform pairing again.
If pairing is not possible after trying
the procedure, turn off the power of
the Bluetooth

®

 device once, then

turn it back on. If pairing is still not
possible after this, contact an Au-
thorized Mazda Dealer or Mazda
Bluetooth

®

 Hands-Free Customer

Service.

*

1 Setting which detects the existence of a device external to the Bluetooth

®

 unit

Interior Features

Audio Set [Type B (touchscreen)]

5-114

CX-5_8FN1-EA-16L_Edition2

2017-2-9 12:40:26