Customer Assistance; STEP 3: Contact Better Business; Customer Information and Reporting Safety Defects- Page 529

In order to serve you efficiently and
effectively, please help us by providing the
following information:
1. Your name, address, and telephone

number

2. Year and model of vehicle
3. Vehicle Identification Number (17

digits, noted on your registration or
title or located on the upper driver's
side corner of the dash)

4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)
 
If you live outside the U.S.A., please
contact your nearest Mazda Distributor.

▼

STEP 3: Contact Better Business
Bureau (BBB)

Mazda North American Operations
realizes that mutual agreement on some
issues may not be possible. As a final step
to ensure that your concerns are being
fairly considered, Mazda North American
Operations has agreed to participate in a
dispute settlement program administered
by the Better Business Bureau (BBB)
system, at no cost to you the consumer.
 
BBB AUTO LINE works with consumers
and the manufacturer in an attempt to
reach a mutually acceptable resolution of
any warranty related concerns. If the BBB
is not able to facilitate a settlement they
will provide an informal hearing before an
arbitrator.
 

You are required to resort to BBB AUTO
LINE before exercising rights or seeking
remedies under the Federal
Magnuson-Moss Warranty Act, 15 U.S.C.
§ 2301 et seq. To the extent permitted by
the applicable state “Lemon Law”, you are
also required to resort to BBB AUTO
LINE before exercising any rights or
seeking remedies under the “Lemon Law”.
If you choose to seek remedies that are not
created by the Magnuson-Moss Warranty
Act or the applicable state “Lemon Law”,
you are not required to first use BBB
AUTO LINE.
 
The whole process normally takes 40 days
or less. The arbitration decision is not
binding on you or Mazda unless you
accept the decision. For more information
about BBB AUTO LINE, including
current eligibility standards, please call
1-800-955-5100 or visit the BBB website
at www.bbb.org/autoline.
 
Being truly committed to customer
satisfaction is more than a phrase with
Mazda. We hope to satisfy every customer
directly, but if there is ever a question
about our decision, Mazda believes in
providing a fast, fair and free method such
as the BBB AUTO LINE to ensure Mazda
delivers on our commitment to do the right
thing for our customers!

Customer Information and Reporting Safety Defects

Customer Assistance

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Mazda3_8HE9-EA-18K_Edition3

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