Customer Assistance (Canada); Customer Assistance; Satisfaction Review Process- Page 532

11. If you accept the arbitrator's decision,

Mazda will be bound by the decision,
and will comply with the decision
within a reasonable time not to exceed
30 days after we receive notice of your
acceptance of the decision.

12. Please call BBB AUTO LINE at

1-800-955-5100 for further details
about the program.

Customer Assistance

(Canada)

▼

Satisfaction Review Process

Your complete and permanent satisfaction
is of primary concern to Mazda. All
Authorized Mazda Dealers have both the
knowledge and tools to keep your Mazda
in top condition. In our experience, any
questions, problems, or complaints
regarding the operation of your Mazda or
any other general service transactions are
most effectively resolved by your dealer. If
the cause of your dissatisfaction cannot
adequately be addressed by normal
dealership procedures, we recommend that
you take the following steps:

▼

STEP 1: Contact the Mazda Dealer

Discuss the matter with a member of
dealership management. If the Service
Manager has already reviewed your
concerns, contact the owner of the
dealership or its General Manager.

▼

STEP 2: Contact the Mazda
Regional Office

If you feel that you still require assistance,
ask the dealer Service Manager to arrange
for you to meet the local Mazda Service
Representative. If more expedient, contact
Mazda Canada Inc. Regional Office
nearest you for such arrangements.
Regional Office address and phone
numbers are shown (page 8-8).

Customer Information and Reporting Safety Defects

Customer Assistance

8-6

Mazda3_8HE9-EA-18K_Edition3

2018-11-21 14:31:58