Customer Relations Department; Canadian Motor Vehicle Arbitration; Customer Assistance- Page 533

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STEP 3: Contact the Mazda
Customer Relations Department

If still not substantially satisfied, contact
the Customer Relations Department,
Mazda Canada Inc., 55 Vogell Road,
Richmond Hill, Ontario, L4B 3K5 Canada
TEL: 1 (800) 263-4680.
Provide the Department with the following
information:
 
1. Your name, address and telephone

number

2. Year and model of vehicle
3. Vehicle Identification Number (VIN).

Refer to the Vehicle Identification
Number on page 9-2 for the location
of the VIN.

4. Purchase date
5. Present odometer reading
6. Your dealer's name and location
7. The nature of your problem and/or

cause of dissatisfaction

 
The Department, in cooperation with the
local Mazda Service Representative, will
review the case to determine if everything
possible has been done to ensure your
satisfaction.
 
Please recognize that the resolution of
service problems in most cases requires
the use of your Mazda dealer's service
facilities, personnel and equipment. We
urge you to follow the above three steps in
sequence for most effective results.

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Mediation/Arbitration Program

Occasionally a customer concern cannot
be resolved through Mazda's Customer
Satisfaction Program. If after exhausting
the procedures in this manual your
concern is still not resolved, you have
another option.
 
Mazda Canada Inc. participates in an
arbitration program administered by the
Canadian Motor Vehicle Arbitration Plan
(CAMVAP). CAMVAP will advise you
about how your concern may be reviewed
and resolved by an independent third party
through binding arbitration.
 
Your complete satisfaction is the goal of
Mazda Canada Inc. and our dealers.
Mazda's participation in CAMVAP makes
a valuable contribution to our achieving
that goal. There is no charge for using
CAMVAP. CAMVAP results are fast, fair
and final as the award is binding on both
you and Mazda Canada Inc.

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Canadian Motor Vehicle Arbitration
Plan (CAMVAP)

If a specific item of concern arises, where
a solution cannot be reached between an
owner, Mazda, and/or one of its dealers
(that all parties cannot agree upon), the
owner may wish to use the services
offered by the Canadian Motor Vehicle
Arbitration Plan (CAMVAP).
 

Customer Information and Reporting Safety Defects

Customer Assistance

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Mazda3_8HE9-EA-18K_Edition3

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