Sending Faxes; If You Are Having Difficulty with Your Machine; Phone Line or- Page 153

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T R O U B L E S H O O T I N G   A N D   M A I N T E N A N C E

DIFFICULTY

SUGGESTIONS

Condensed print and

If your copy looks good, you probably had a bad connection,

horizontal streaks/top and

with static or interference on the phone line.

bottom of sentences are

If a copy looks worse, then call your Brother dealer for

cut off.

service.

Vertical streaks/black

Sometimes you may see vertical streaks/black lines on the

lines appear on the fax you faxes you receive. Either your machine’s primary corona
receive

wire for printing may be dirty, or the sending party’s fax
scanner may be dirty. Clean your primary corona wire, or
ask the sender to make a copy to see if the problem is with
the sending machine. Try receiving from another fax
machine. If the problem continues, call Brother dealer for
service.

Machine “hears” voice as

If your machine is set to Fax Detect ON, and it answers

CNG tone

voice calls by trying to receive a fax, try turning Fax Detect
to OFF.

Horizontal streaks

You may get a fax with horizontal streaks or with missing
lines. Usually this is caused by a poor telephone connection.
Ask the other party to send the fax again.

Dialling does not work

Check for a dial tone. Change TONE/PULSE setting (see
chap. 4). Check all line cord connections. Check power cord
connection. Send a manual fax by lifting the external
telephone’s handset, and dialling the number. Wait to hear
fax receiving tones before pressing 

Start

.

The machine does

Make sure the machine is in the correct receiving mode for

not answer when called

your setup (either Fax, Fax/Tel (F/T) or TAD). Check for
dial tone. If possible, call your machine to hear it answer. If
there is still no answer, check the telephone line cord
connection. If there is no ringing when you call your
machine, call your Telephone Company to check the line.

No dial tone on the external Lifting the external phone’s handset ––OR–– press any dial
telephone’s handset

pad key then 

Start

. If you hear no dial tone, check

telephone line cord connections at the machine and wall
socket. Check that the external telephone is connected to the
machine correctly. Test the wall socket with another single
line telephone. If no dial tone on the wall outlet, call your
Telephone Company.

Poor transmitting quality

Try changing your resolution to FINE or SUPERFINE
(see chap. 6) Make a copy to verify the machine’s scanner
operation.

Printing and
Receiving
Faxes

If You Are Having Difficulty with Your Machine

If you think there is a problem with your machine, make a copy first.  If
the copy looks good, the problem is probably not your machine. Check
the table below and follow the troubleshooting tips.

Phone Line or
Connections

Sending Faxes