Repair MFL-Pro Suite; Paper handling difficulties; Print quality difficulties- Page 60

48

Software difficulties

Difficulties

Suggestions

Cannot install software or print.

Run the 

Repair MFL-Pro Suite

 program on the CD-ROM. This program will repair 

and reinstall the software.

Cannot perform ‘2 in 1’ or ‘4 in 1’ 
printing.

Check that the paper size setting in the application and in the printer driver are the 
same.

The machine does not print from 
Adobe Illustrator. 

Try to reduce the print resolution. (See 

Advanced tab in the Software User’s Guide 

on the CD-ROM

.) 

Paper handling difficulties

Difficulties

Suggestions

The machine does not load paper.

The LCD shows 

No Paper

 or a 

Paper Jam message. 

„

If there is no paper, load a new stack of paper into the paper tray.

„

If there is paper in the paper tray, make sure it is straight. If the paper is curled, 
you should straighten it. Sometimes it is helpful to remove the paper, turn the 
stack over and put it back into the paper tray.

„

Reduce the amount of paper in the paper tray, and then try again.

„

If the LCD shows Paper Jam message and you still have a problem, see 

Paper jams

 on page 58.

How do I print on envelopes?

You can load envelopes from the manual feed slot. Your application must be set 
up to print the envelope size you are using. This is usually done in the Page Setup 
or Document Setup menu of your application. (See your application’s manual for 
more information.)

Which paper can I use?

You can use plain paper, recycled paper, transparency and labels that are made 
for laser machines. (For details, see 

Acceptable paper and other print media

on page 12.)

There is a paper jam.

(See 

Paper jams

 on page 58.)

Print quality difficulties

Difficulties

Suggestions

Printed pages are curled.

„

Low quality thin or thick paper or not printing on the recommended side of the 
paper could cause this problem. Try turning over the stack of paper in the 
paper tray.

„

Make sure that you choose the Paper Type that suits the print media type you 
are using. (See 

Acceptable paper and other print media

 on page 12.)

Printed pages are smeared.

The Paper Type setting may be incorrect for the type of print media you are using, 
or the print media may be too thick or have a rough surface. (See 

Acceptable 

paper and other print media

 on page 12 and 

Basic tab in the Software User’s 

Guide on the CD-ROM

.)

Printouts are too light.

„

If this problem occurs when making copies or printing, turn Toner Save mode 
to off in the machine menu settings. (See 

Toner save

 on page 20.)

„

Set Toner Save mode to off in the Advanced tab in the printer driver. (See 

Advanced tab in the Software User’s Guide on the CD-ROM

.)