Novell NetWare Troubleshooting; Get More Info; Microsoft Internet Print Services- Page 142

TROUBLESHOOTING 13 - 10

“Get More Info” option in Windows

®

 2000 not working

“Go to Printer’s Web site” in Windows

®

 XP not working

If you are using a URL of:

http://ip_address:631 or http://ip_address:631/ipp

, 

the 

Get More Info

 option in Windows

®

 2000 or the 

Go to Printer’s 

Web site

 option in Windows

®

 XP will not function. If you wish to use 

the 

Get More Info

 or the 

Go to Printer’s Web site

 option use the 

following URL:

http://ip_address 

This will then force Windows

®

 2000/XP to use Port 80 to 

communicate with the Brother Print/Fax server.

Windows

®

 95/98/Me clients not able to get the driver from a 

Windows

®

 2000/XP system.

You must be using version 4.0 or later of Internet Explorer and the 

Microsoft Internet Print Services

 software must be installed on 

your client computers. 

Novell NetWare Troubleshooting

If you cannot print from NetWare and you have checked the 
hardware and network as described in the previous steps, first verify 
that the Brother Print/Fax server is attached to the server queue by 
going to PCONSOLE, selecting PRINT QUEUE INFORMATION, 
and then CURRENTLY ATTACHED SERVERS. If the Print server 
does not appear in the list of attached servers, then check the 
following:

■

Turning off the machine and then on again to force to 
rescan the Netware queue.

■

Deleting and recreating the Print server and creating a new 
print queue in order to eliminate the possibility of setup 
errors.

It is always a good idea to try followings in order to eliminate 
the possibility of setup errors.