[ 5 ] Incorrect printout; User Check ; NOTE: - Page 236

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[ 5 ]  Incorrect printout 

When the data is not printed correctly as it is seen on the PC screen, follow the procedures below in 
the event of a specific error. 

P-1 

The printer prints unexpectedly or it prints garbage. 

User Check 

(1)  Check if the printer cable is not too long.  It is recommended to use a parallel cable of less 

than 2 meters (6.6 feet) in length. 

(2)  Check that the printer cable is not damaged or broken.  Check also that the printer cable is 

connected to the correct interface connectors of both the printer and PC. 

(3)  If an interface switching device is used, remove it and connect the computer directly to the 

printer and try again. 

(4)  Check that the appropriate printer driver is selected as ‘Set as Default’.  Check also that the 

correct print port is set for the selected printer driver. 

(5)  Check that the printer is not connected to the same port which is also connected to a mass 

storage device or scanner.  Remove all other devices and connect the port to the printer 
only.  Turn off the printer status monitor in the device options tab in the printer driver. 

(6)  If the print port is set as an ECP port, change it to a normal port. 
(7)  Try printing the test page.  
(8)  Try resetting the factory settings. 

Possible cause 

Step

Check 

Result

Remedy 

Failure inside 
the printer 

1 

Is it possible to print the 
test?  

No 

Identify the error type, and then 
refer to the specified section of 
this chapter. 

NOTE: 

If the printer prints garbage or incorrect fonts, instruct the user to use the  

‘Troubleshooting for Printer won’t print’ tool of the self-diagnostics tools.  If the problem  

cannot be solved, instruct user to use the ‘Diagnostics’ tool described in the Chapter 7 so  

that you can get a log file to investigate the cause of the problem. 

P-2 

Unable to print full pages of a document with the “PRINT OVERRUN” message.

User Check 

(1) Press 

the 

Start

 key on the control panel to print the data remaining in the printer. 

(2)  If this does not clear the error, reduce the complexity of your document or reduce the 

printer resolution. 

(3)  Change the following setting in the printer driver and try again.  The best combination of 

settings below will vary depending on your document. 

Graphic Mode / TrueType

TM

 mode 

NOTE: 

This problem may appear if the data is too complex.  If it is not cleared by taking the  

actions above, it will be impossible to print such data under the printer specifications.