Printing problems; For Windows; Printer Setup Utility- Page 55

Troubleshooting

49

8

Printing problems

8

Print job is not printed

8

Make sure the status and configuration of the print server. Check following:

a

Make sure that the machine is powered on, is on-line and ready to print. Print the Network Configuration 
List of the machine and check if the settings such as IP address settings are correct for your network. 
See 

Printing the Network Configuration List

on page 25 for information on how to print the Network 

Configuration List on your print server.

b

The problem may be the result of mismatched or duplicate IP address. Verify that the IP address is 
correctly loaded into the print server. And make sure that no other nodes on the network have this IP 
address.

c

Verify that the print server is on your network as follows:

„

For Windows

®

1

Try pinging the print server from the host operating system command prompt with the command:

ping ipaddress

Where 

ipaddress

 is the print server IP address (note that in some instances it can take up to 

two minutes for the print server to load its IP address after setting the IP address). 

„

For Mac OS

®

 X 10.2.4 or greater

1

From the 

Go

 menu, select 

Applications

.

2

Open the 

Utilities

 folder.

3

Double-click the 

Printer Setup Utility

 icon. (For 

Mac OS

®

 X 10.2.x

 users, double click the 

Print Center

 icon)

4

Click 

Add

.