For Windows; For Mac OS- Page 45

Troubleshooting

38

7

d

Verify that the print server is on your network as follows:

„

For Windows

®

Try pinging the print server from the host operating system command prompt with the command:

ping ipaddress

Where 

ipaddress

 is the print server IP address (note that in some instances it can take up to two 

minutes for the print server to load its IP address after setting the IP address).

„

For Mac OS

®

 X 10.2.4 or greater

1

From the 

Go

 menu, select 

Applications

.

2

Open the 

Utilities

 folder.

3

Double click the 

Terminal

 icon.

4

Try pinging the print server from the Terminal window:

ping ipaddress

Where 

ipaddress

 is the print server IP address (note that in some instances it can take up to 

two minutes for the print server to load its IP address after setting the IP address).

e

If you have tried 

a

 to 

d

 above and it does not work, then reset the print server back to the default factory 

settings and try from the initial setup again. For information how to reset to the default factory settings, 
see 

Restoring the network settings to factory default

on page 25.

f

Check the following:
If the installation failed, the Firewall on your computer may be blocking the necessary network 
connection to the machine. In this case, you will need to disable the Firewall on your computer and re-
install the drivers. For more information, see 

General problems

on page 36. If you are using a personal 

Firewall software, see the User’s Guide for your software or contact the software manufacturer.