Who is covered: ; What is covered: ; What is the length of the Warranty Periods:- Page 6

INTRODUCTION

2

Brother

®

 One-Year Limited Warranty and Replacement Service

(USA Only)

Who is covered: 

• This limited warranty ("warranty") is given only to the original end-use/retail purchaser (referred to 

in this warranty as "Original Purchaser") of the accompanying product, consumables and 
accessories (collectively referred to in this warranty as "this Product").

• If you purchased a product from someone other than an authorized Brother reseller in the United 

States or if the product was used (including but not limited to floor models or refurbished product), 
prior to your purchase you are not the Original Purchaser and the product that you purchased is 
not covered by this warranty.

What is covered: 

• This Product includes a Machine and Consumable and Accessory Items. Consumable and 

Accessory Items include but are not limited to label cassettes, cutters, stamps, power adapters, 
cases and batteries.

• Except as otherwise provided herein, Brother warrants that the Machine and the accompanying 

Consumable and Accessory Items will be free from defects in materials and workmanship, when 
used under normal conditions.

• This warranty applies only to products purchased and used in the United States. For products 

purchased in, but used outside, the United States, this warranty covers only warranty service 
within the United States (and does not include shipping outside the United States).

What is the length of the Warranty Periods:

• Machines: one year from the original purchase date.
• Accompanying Consumable and Accessory Items: 90 days from the original purchase date or the 

rated life of consumable, whichever comes first.

What is NOT covered:

This warranty does not cover:
(1) Physical damage to this Product;
(2) Damage caused by improper installation, improper or abnormal use, misuse, neglect or accident 

(including but not limited to transporting this Product without the proper preparation and/or 
packaging);

(3) Damage caused by another device or software used with this Product (including but not limited 

to damage resulting from use of non Brother

®

-brand parts and Consumable and Accessory 

Items);

(4) Consumable and Accessory Items that expired in accordance with a rated life; and,
(5) Problems arising from other than defects in materials or workmanship.
This limited warranty is VOID if this Product has been altered or modified in any way (including but 
not limited to attempted warranty repair without authorization from Brother and/or alteration/removal 
of the serial number).

What to do if you think your Product is eligible for warranty service:

Report your issue to our P-touch Customer Service Hotline at 1-877-478-6824 or to a Brother 
Authorized Service Center 

within the applicable warranty period

. Supply Brother or the Brother 

Authorized Service Center with a copy of your dated bill of sale showing that this Product was 
purchased within the U.S. For the name of local Brother Authorized Service Center(s), call 1-800-
521-2846.

What Brother will ask you to do:

After contacting Brother or a Brother Authorized Service Center, you may be required to deliver (by 
hand if you prefer) or send the Product properly packaged, freight prepaid, to the Authorized Service 
Center together with a photocopy of your bill of sale.

You are responsible for the cost of shipping, packing product, and insurance (if you desire).  
You are also responsible for loss or damage to this Product in shipping.