TROUBLESHOOTING; What to do when...; The screen ‘locks’, or - Page 64

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What to do when...

TROUBLESHOOTING

What to do when...

Problem

Cause

Solution

The screen ‘locks’, or 
the P-touch does not 
respond properly.

Refer to "Resetting the P-touch" on page 60 and reset the 
internal memory to the initial settings. If resetting the P-touch 
does not solve the problem, disconnect the AC adaptor and 
remove the batteries for more than 10 minutes.

The display remains 
blank after turning on 
the power.

Is the AC adaptor connected 
correctly?

Check that the AC adaptor 
designed exclusively for 
your P-touch is connected 
correctly.

Are you using the correct AC 
adaptor?

Make sure that you are using 
the AC adaptor designed 
exclusively for your P-touch 
(included in package).

Are the batteries fitted 
correctly?

Remove and re-install the 
batteries.

The label is not 
printed after pressing 
the  

key.

Has text been entered?

A label will not be printed if 
there is no text entered.

Is the tape cassette installed 
correctly, and is there 
enough tape remaining?

Check that the tape cassette 
is installed correctly, and 
that there is enough tape 
remaining.

Is the end of the tape bent?

If bent, cut the bent section 
of tape with scissors and 
thread the tape through the 
tape exit slot correctly.

Is the tape jammed?

If jammed, remove the tape 
cassette, carefully pull out 
the jammed tape, and then 
cut the tape with scissors. 
Check that the end of the 
tape passes through the 
tape guide, and reinstall the 
tape cassette.

Does the tape compartment 
cover open?

If so, close the tape 
compartment cover 
correctly.