Copying Difficulties; Scanning Difficulties; Software Difficulties- Page 77

Troubleshooting and Routine Maintenance

65

Copying Difficulties

Difficulty

Suggestions

Vertical streaks appear in copies.

If you see vertical streaks on copies, clean the scanner. (See 

Cleaning the 

scanner

on page 75.)

Poor copy results when using the 
ADF. (DCP-540CN only)

Try using the scanner glass. (See 

Using the scanner glass

on page 11.)

Scanning Difficulties

Difficulty

Suggestions

TWAIN/WIA errors appear while 
scanning.

Make sure the Brother TWAIN/WIA driver is chosen as the primary source. In 
PaperPort

®

 SE with OCR, click 

File

, 

Scan

 and choose the Brother TWAIN/WIA 

driver.

Poor scanning results when using 
the ADF.

Try using the scanner glass. (See 

Using the scanner glass

on page 11.)

Software Difficulties

Difficulty

Suggestions

Cannot install software or print.

Run the 

Repair MFL-Pro Suite

 program on the CD-ROM. This program will repair 

and reinstall the software.

‘Device Busy’ 

Make sure the machine is not showing an error message on the LCD.

PhotoCapture Center

®

 Difficulties

Difficulty

Suggestions

Removable Disk does not work 
properly.

1

Have you installed the Windows

®

 2000 update? If not, do the following:

1) Unplug the USB cable.

2) Install the Windows

®

 2000 update, and see the Quick Setup Guide. After 

the installation the PC will be automatically restarted.

3) Wait about 1 minute after you restart the PC, and then connect the USB 

cable.

2

Take out the media card and put it back in again.

3

If you have tried ‘Eject’ from within Windows

®

, take out the media card before 

you continue.

4

If an error message appears when you try to eject the media card, it means 
the card is being accessed. Wait a while and then try again.

5

If all of the above do not work, turn off your PC and machine, and then turn 
them on again. (You will have to unplug the power cord of the machine to turn 
it off.)

Cannot access Removable Disk 
from Desktop icon. 

Make sure you have put the media card into the media slot.