Brother LB5000S Warranty

© 2012 Brother International Corporation

XF6323-101

Who is covered:

This limited warranty (“warranty”) is given only 

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to the end-users of the accompanying product 

and accessories (collectively referred to in this 

warranty as “this Product”), and is valid only for 

Brother products acquired through authorized 

distributors or resellers (each, an “Authorized 

Reseller”) in the following territories: Antigua/

Barbuda, Anguilla, Aruba, Barbados, Bermuda, 

Bahamas, Belize, Colombia, Costa Rica, 

Dominica, the Dominican Republic, Ecuador, 

Granada, Guatemala, French Guiana, Guyana, 

Honduras, Haiti, Jamaica, St. Christopher y 

Nevis, Cayman Islands, St. Lucia, Nicaragua, 

Panamá, Surinam, Turks and Caicos, Trinidad 

y Tobago, St. Vincent, Venezuela and US Virgin 

Islands.

What is covered:

This Product includes a machine and accessory 

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Items. Accessory Items include but are 

not limited to foot controller, presser feet, 

miscellaneous tools and embroidery frames.

Except as otherwise provided herein, Brother 

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warrants that the machine and the accompanying 

accessory Items will be free from defects in 

materials and workmanship, when used under 

normal conditions in accordance with the 

handling instructions and general information and 

warnings appearing in the operating manual.

This warranty service will be rendered by or 
through the Authorized Resellers within the 
territory of the country where this Product was 
purchased.

What is the length of the Warranty Period(s):

This warranty is valid for one (1) year, which 

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starts from the purchase date of the product 

from the Authorized Reseller, except if the local 

law requires a longer minimum warranty term, in 

which case the minimum term of the local law 

will govern. Any warranty issued, granted by the 

distributor or marketer of this product will be 

the exclusive responsibility of the distributor or 

marketer, so that BROTHER will not be liable for 

the extensions or additional warranties offered 

by them. 

What is NOT covered:

To the extent that the applicable legislation allows, 
this warranty does not cover faults or flaws that are 
caused by: 

Physical damage to this Product;

(1) 

Damage caused by improper installation, 

(2) 

improper, abnormal or commercial use, misuse, 
neglect or accident (including but not limited 
to transporting this Product without the proper 
preparation and/or packaging);
Damage caused by another device or software 

(3) 

used with this Product (including but not limited 
to damage resulting from use of non Brother

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brand parts and consumable and accessory 
Items);
Problems arising from other than defects in 

(4) 

materials or workmanship.  
Consumables of the product, which have to 

(5) 

be replaced due to ordinary wear and tear, 
including, without limitation, needles and 
bobbins. 

This warranty is VOID if this Product has been 
altered or modified in any way (including but 
not limited to attempted warranty repair without 
authorization from Brother and/or alteration/
removal of the serial number).

What to do if you think your Product is eligible 
for warranty service: 

The claims to execute the warranty will be received 
by: the Brother authorized service centers. 
To obtain information on the closest Brother 
authorized service center, contact us in your 
country through our website: http://www.brother-
usa.com/latinamerica/, 
e-mail: HADLATIN@brother.com  or the following 
number: 888-800-7303

What Brother will ask you to do:

After contacting Brother or a Brother Authorized 
Service Center, you may be required to deliver (by 
hand if you prefer) or send the Product properly 
packaged, freight prepaid, to the Authorized 
Service Center together with a photocopy of your 
bill of sale. Unless provided otherwise by applicable 
local law, 

you are responsible for the cost of 

shipping, packing product, and insurance (if 
you desire). You are also responsible for loss or 
damage to this Product in shipping

.

What Brother will do: 

If the problem reported concerning your machine 
and/or accompanying accessory Item(s) is covered 
by this warranty and if (i) you first reported the 
problem with your machine to Brother or an 
Authorized Service Center within the applicable 
warranty period, Brother or its Authorized Service 
Center will repair or replace the machine and/
or accompanying consumable and accessory 
Item(s) at no charge to you for parts or labor.  In 
case of replacement, it will be done with a good 
unit substantially the same as the returned one. If, 
after a reasonable period of time not exceeding the 
term required by local law, Brother cannot repair 
or replace the product as guaranteed, you will be 
reimbursed the amount of the purchase after final 
delivery of the Product to Brother. Brother reserves 
the right to supply a refurbished or remanufactured 
replacement machine and/or accompanying 

accessory Item(s) and use refurbished parts 
provided such replacement products conform 
to the manufacturer’s specifications for new 
product/parts; by exercising this warranty, you 
expressly authorize the use of these components. 
The repaired or replacement machine and/or 
accompanying accessory Item(s) will be returned 
to you freight prepaid or made available for you 
to pick up at a conveniently located Authorized 
Service Center.
If the machine and/or accompanying accessory 
Item(s) are not covered by this warranty (either 
stage), you will be charged for shipping the 
machine and/or accompanying accessory Item(s) 
back to you.

The foregoing are your sole (i.e., only) and 
exclusive remedies under this warranty.

What happens when Brother elects to replace 
your machine: 

When a replacement machine is authorized by 
Brother, and you have delivered the machine to an 
Authorized Service Center, the Authorized Service 
Center will provide you with a replacement machine. 
They may replace the machine with one they 
have in stock or after receiving one from Brother. 
The replacement machine you receive (even if 
refurbished or remanufactured) will be covered by 
the balance of the warranty period remaining on the 
original Product, plus an additional thirty (30) days. 
You will keep the replacement machine that is sent 
to you and your original machine shall become the 
property of Brother. 

You should retain a copy of 

the return shipping bill, signed by the courier.

Limitations:

Brother is not responsible for damage to or loss of 
any equipment, media, programs or data related 
to the use of this Product. Except for that repair 
or replacement as described above, except where 
require by local law, Brother shall not be liable for 
any direct, indirect, incidental or consequential 
damages or specific relief.  Because some 
states do not allow the exclusion or limitation of 
consequential or incidental damages, the above 
limitation may not apply to you.
TO THE EXTENT PERMITTED BY LOCAL LAW, 
THIS WARRANTY IS GIVEN IN LIEU OF ALL 
OTHER WARRANTIES, WRITTEN OR ORAL, 
WHETHER EXPRESSED BY AFFIRMATION, 
PROMISE, DESCRIPTION, DRAWING, MODEL 
OR SAMPLE.  ANY AND ALL WARRANTIES 
OTHER THAN THIS ONE, WHETHER EXPRESS 
OR IMPLIED, INCLUDING IMPLIED WARRANTIES 
OF MERCHANTABILITY AND FITNESS FOR 
A PARTICULAR PURPOSE, ARE HEREBY 
DISCLAIMED. Certain countries/certain regions, 

states or provinces do not allow limitations in 
the duration of an implicit warranty, so the above 
limitation or exclusion may not apply in your case. 

This Warranty is the only warranty that Brother is 
giving for this Product. It is the final expression 
and the exclusive and only statement of Brother’s 
obligations to you. 
This warranty gives you certain rights and you may 
also have other rights that may vary from state 
to state, province to province or from country to 
country. 

This Warranty (and Brother’s obligation to you) 
may not be changed in any way unless you and 
Brother sign the same piece of paper in which we 
(1) refer to this Product and your bill of sale date, (2) 
describe the change to this warranty and (3) agree 
to make that change.

If any of the clauses contained in this limited 
warranty certificate are considered by a competent 
judge invalid or null, said invalidity or nullity will 
not affect the rest of the clauses or conditions 
found in the remaining precepts and clauses of this 
warranty, which will be enforceable and applicable 
in all sense permitted by laws. The Brother limited 
warranty is valid in any country/region or place 
where Brother offers technical service for this 
product and where it has marketed this product 
directly or through an authorized distributor. 

The level of warranty service received may vary 
according to local standards. Brother will not 
change the model, the assembly or the functions of 
the product to make it operate in a country/region 
where it was never intended to be used because of 
legal or regulatory issues.

Important:

We recommend that you keep all 

original packing materials, in the event that you 
ship this product.

Product and Model: 
Serial No.:
Purchase date:
Name of Authorized Distributor or Point of sale: 
Exact address: 
Country:
Invoice Number: 
Name of the Buyer: 
Identity Card (IC) / Tax Information Register (RIF):
Telephone:
E-mail:

Brother

™

 Limited Warranty 

(International Version)

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6/6/2013   5:38:38 PM