Printer Difficulties; Scanning Difficulties; 12 - 15- Page 176

12 - 15

   TROUBLESHOOTING AND ROUTINE MAINTENANCE

Printer Difficulties

The MFC does not print.

Check the following:
• The MFC is plugged in and the power switch turned On. 

(See the Quick Setup Guide.) 

• The toner cartridge and drum unit are installed properly. 

(See 

Replacing the drum unit

 on page 12-34.)

• The interface cable is securely connected between the MFC and 

computer. (See the Quick Setup Guide.) 

• Check to see if LCD is showing an error message. 

(See 

Error messages

 on page 12-1.)

The MFC prints unexpectedly 
or it prints garbage.

Reset the MFC or turn it off and then on again. Check the primary 
settings in your application software to make sure it is set up to work with 
your MFC.

The MFC prints first couple of 
pages correctly, then some 
pages have text missing.

Your computer is not recognizing the printer’s input buffer full signal. 
Please make sure to connect the MFC cable correctly.

The MFC cannot print full 
pages of a document.

Out Of Memory

 message 

occurs.

Reduce the printing resolution. Reduce the complexity of your 
document and try again. Reduce the graphic quality or the number of 
font sizes within your application software. 

My headers or footers appear 
when I view my document on 
the screen but do not appear 
when I print them.

Most laser printers have a restricted area that will not accept print. 
Usually these are the first two lines and last two lines, leaves 62 
printable lines. Adjust the top and bottom margins in your document to 
allow for this.

Scanning Difficulties

TWAIN errors appear while 
scanning.

Make sure the Brother TWAIN driver is selected as the primary source. 
In PaperPort

®

, click Scan in the File menu and select the Brother 

TWAIN driver.

DIFFICULTY

SUGGESTIONS