Troubleshooting; 3 Troubleshooting- Page 44

STEP4 Reference

38

Reference

If the problems occur while using this machine, the following may help you to solve the 
problems.

„

Potential types of problems

Problem

Solution

The Brother QL-570/580N Label 

printer does not print, or a 

printing error is received.

• Is the cable loose?

Check that the cable is connected securely.

• Is the DK Label or DK Tape roll installed correctly? 

If not, remove the DK Roll and reinstall.

• Is there enough roll remaining? 

Check that there is enough roll remaining.

• Is the DK Roll compartment cover open? 

Check that the DK Roll compartment cover is closed.

• Has a print error or transmission error occurred? 

Turn off the Brother Label Printer and on again. If the problem 

is still occurred, contact Brother Customer Service at 1-877-

BROTHER.

The Status LED lamp is not lit.

• Is the power cord plugged correctly? 

Check that the power cord is plugged. If inserted, try plugging it 

into another electrical outlet.

* If the power button still does not light up, contact Brother 

Customer Service at 1-877-BROTHER.

The printed label contains 

streaks or poor quality 

characters, or the label is not fed 

correctly.

• Is the print head or roller dirty?  

While the print head generally remains clean under normal use, 

lint or dirt from the roller may become stuck on the printer head. 

If this occurs, clean the roller.

See 

Î

"Roller maintenance" in page 36.

A data transmission error 

appears on the personal 

computer.

• Is the correct port chosen? 

Check that the correct port is chosen from the “Print to the 

following port” list in the Printer Properties dialog box.

• Is the Brother Label Printer in cooling mode (the LED lamp is 

flashing in orange)? 

Wait until the LED lamp stops flashing and then try printing 

again.

• Is someone printing via network?

If you try to print while other users are printing large amounts of 

data, the printer is unable to accept your print job until the 

ongoing printing is finished. In such situations, execute the print 

job again after the other jobs are completed.

Labels are jammed in the Label 

outlet.

• Contact Brother Customer Service at 1-877-BROTHER.

The label is not ejected properly 

after printing.

• Check that the ejection path of the label is not blocked.

• Check that the DK Label or DK Tape roll is set properly by 

removing the DK Label or DK Tape roll and reinstalling

• Ensure that the DK Label or DK Tape roll compartment cover is 

closed properly.

The print quality is poor

• Is there dirt or lint on the roller preventing it from rolling freely? 

Clean the roller using the cleaning sheet (separately available).  

For details, please see 

Î

"Roller maintenance" in page 36.

After replacing the Roll while the 

Add-In feature was activated, 

the layout style was not updated

• Close the P-touch Editor to exit the Add-In, and reactivate the 

Add-In.

3 Troubleshooting