Paper Feeding Problems; User Check- Page 134

CHAPTER 6  TROUBLESHOOTING

6-12

  4.3

Paper Feeding Problems

Even if the paper is printed and ejected without any problems such as paper jams, paper
feeding problems below may appear.

Users can clear these problems by following the ‘User Check’ items for each problem.  Even if
the same problem occurs again, follow the procedures in the table below.

F-1

Double feeding

User Check

Check the paper used meets the recommended paper specifications.

Possible cause

Step

Check

Result

Remedy

Separation pad

1

Is the surface of the separation
pad worn out?

Yes

Replace the separation pad.

F-2

Wrinkles or creases

User Check

(1) Check that paper is loaded into the paper cassette correctly.

(2) Check the paper used meets the recommended paper specifications.

(3) Try printing using the straight-through output path.

(4) Turn over the stack of paper in the cassette or try rotating the paper 180° in the cassette.

Possible cause

Step

Check

Result

Remedy

Paper

1

Is the problem solved if new
paper is used?

Yes

Instruct the user how to store
paper so that it does not
absorb moisture.

Fixing unit
entrance guide

2

Is the entrance guide dirty?

Yes

Clean the entrance guide.

Fixing unit

3

Is the pressure roller dirty?

Yes

Clean the pressure roller.

No

Replace the fixing unit.