User Check- Page 137

CHAPTER 6  TROUBLESHOOTING

6-15

S-2

Unable to print from application software with the serial interface. (HL-1250 only)

User Check

Check that the slide switch of the serial interface is in the correct position and the serial interface
setting are correctly set up with the DIP switches.

Possible cause

Step

Check

Result

Remedy

Failure inside
the printer

1

Is it possible to print the test
page with the method of

Subsection 10.1 ‘Test Print
Mode’

 in this chapter?

No

Identify the error type, then
refer to the specified section of
this chapter.

Main PCB
failure

2

Is it possible to print with
another PC, printer cable and
RS-100M?

No

Replace the main PCB.

RS-100M failure

3

Is it possible to print with
another PC and cable?

No

Replace the RS-100M.

Yes

This problem may appear
under the specified system
environment.  Check the
environment which the user
used.

S-3

Unable to print from application software under DOS.

User Check

(1)  Check that the DOS application software interface settings match that of your printer.

(2)  Check if the printer has any printer alarms active.

(3)  Check if the appropriate printer is selected in your application software.

(4)  (HL-1250 only)  If the serial interface is used, check that the RS-232C serial interface is selected

with the slide switch.  Check that the interface settings are correctly set up with the proper DIP
switches.  Check that the serial parameters of baud rate, parity and stop bits match between your
application software and the printer.

Possible cause

Step

Check

Result

Remedy

Failure inside
the printer

1

Is it possible to print the test
page with the method of

Subsection 10.1 ‘Test Print
Mode’

 in this chapter?

No

Identify the error type, then
refer to the specified section of
this chapter.

Main PCB
failure

2

Is it possible to print with
another PC and printer cable?

No

Replace the main PCB.

Yes

This problem may appear
under the specified system
environment.  Check the
environment which the user
used.

NOTE:

If this problem appears when using the RS-100M, follow the procedures in “S-2” on this page.