If you are having difficulty with your DCP; Printing Difficulties; 5 - 6- Page 73

TROUBLESHOOTING AND ROUTINE MAINTENANCE   

5 - 6

If you are having difficulty with your DCP

If you think there is a problem with your DCP, check the chart below 
and follow the troubleshooting tips.

The Brother Solutions Center offers latest FAQs and troubleshooting 
tips.

Visit us at http://solutions.brother.com.

DIFFICULTY

SUGGESTIONS

Printing Difficulties

No printout

Check the interface cable connection on both the DCP and your 
computer.

One or more ink cartridges are empty. (See 

Replacing the ink cartridges

on page 5-20.)

Check to see if the LCD is showing an error message. (See 

Error 

messages

 on page 5-1.)

Poor quality print.

Check the print quality. (See 

Checking the print quality

 on page 5-11.)

Make sure the Printer Driver or Paper Type setting in the menu matches 
the type of paper you are using. (See 

Media Type

 on page 1-8 in 

Software User’s Guide on the CD-ROM and 

Setting Paper Type

 on 

page 2-12.)

Make sure your ink cartridges are fresh. Cartridges remain fresh for up 
to two years if kept in their original packaging, after that the ink may 
become clogged. Cartridge expiration dates are printed on the package. 

Try using the recommended types of paper. (See 

About paper

 on page 

1-6.) 

The recommended environment for your DCP is between 68°F to 91°F 
(20°C to 33°C).

White horizontal lines appear 
in text or graphics.

Clean the print head. (See 

Cleaning the print head

 on page 5-10.)

Try using the recommended types of paper. (See 

About paper

 on page 

1-6.) 

If horizontal bands appear when using plain paper, use the 'Enhanced 
Normal Printing' mode to help avoid banding on some types of plain 
paper. In the printer driver 'Basic' tab, click 'Settings', and check 
'Enhanced Normal Printing'.
If you continue to have horizontal bands, change the Media Type 
selection to 'Slow Drying Paper' in the printer driver 'Basic' tab to help 
enhance the print quality.

The DCP prints blank pages.

Clean the print head. (See 

Cleaning the print head

 on page 5-10.)

Characters and lines are 
stacked.

Check the printing alignment. (See 

Checking the printing alignment

 on 

page 5-13.)

Printed text or images are 
skewed.

Make sure the paper is loaded properly in the paper tray and the paper 
side guide is adjusted correctly. (See 

How to load paper, envelopes and 

post cards

 on page 1-11.)