Copying Difficulties ; Scanning Difficulties ; 5 - 7- Page 74

5 - 7

   TROUBLESHOOTING AND ROUTINE MAINTENANCE

Smudged stain at the top 
center of the printed page.

Make sure the paper is not too thick or not curled. (See 

About paper

 on 

page 1-6.)

Printing appears dirty or ink 
seems to run.

Make sure you are using the proper types of paper. (See 

About paper

on page 1-6.) Don’t handle the paper until the ink is dry.

Stains appear on the reverse 
side or at the bottom of the 
page.

Make sure the Printer Platen is not dirty with ink. (See 

Cleaning the DCP 

printer platen

 on page 5-19.)

Make sure you are using the paper support flap. (See 

How to load 

paper, envelopes and post cards

 on page 1-11.)

There are some dense lines.

Check ‘Reverse Order’ in the Basic tab of the printer driver.

The printouts are wrinkled.

In the printer driver ‘Basic’ tab, click the ‘Settings’, and uncheck the 
‘Bi-Directional Printing’.

Cannot perform ‘2 in 1 or 4 in 1’ 
printing.

Check that the paper size setting in the application and in the printer 
driver are the same.

Print speed is too slow.

Changing the printer driver setting may improve the print speed. 
Highest resolution needs longer data processing, transfer and printing 
time. Try the other settings of quality in the printer driver ‘Basic’ tab. 
Also, click the ‘Settings’ tab, and make sure you uncheck the Color 
Enhancement.

Borderless printing is slower than normal printing. If you want to print 
more quickly, set the Borderless feature off. (See 

Borderless

 on page 

3-14.)

Color Enhancement 
(True2Life

®

) is not working 

properly.

If the image data is not full color in your application (Such as 256 color), 
color Enhancement (True2Life

®

) will not work. Please use at least 24 bit 

color data with the Color Enhancement (True2Life

®

) feature.

DCP feeds multiple pages

Make sure the paper is loaded properly in the paper tray. (See 

How to 

load paper, envelopes and post cards

 on page 1-11.)

Check that more than two types of paper are not loaded in the paper tray 
at any one time.

Printed pages are not stacked 
neatly.

Make sure you are using the paper support flap. (See 

How to load 

paper, envelopes and post cards

 on page 1-11.)

DCP does not print from Paint 
Brush.

Try setting the Display setting to ‘256 colors.’

DCP does not print from 
Adobe Illustrator.

Try to reduce the print resolution.

Copying Difficulties 

Vertical streaks appear in 
copies.

Sometimes you may see vertical streaks on copies. Clean the scanner. 
(See 

Cleaning the scanner

 on page 5-18.)

Scanning Difficulties 

TWAIN/WIA errors appear 
while scanning.

Make sure the Brother TWAIN/WIA driver is selected as the primary 
source. In PaperPort

®

, click Scan in the File menu and select the 

Brother TWAIN/WIA driver.

DIFFICULTY

SUGGESTIONS