Improving the Print Quality; Image Defect Examples ; Recommendation - Page 162

CHAPTER 6 TROUBLESHOOTING 

6-23 

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This section provides information on the following topics: 

Image Defect Examples 

Recommendation 

ABCDEFGH
abcdefghijk

A B C D
a b c d e
0 1 2 3 4

CDEF

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B C

b c d

2 3

Faint 

• 

Check the printer's environment. Conditions such as humidity 
and high temperatures may cause this print defect to occur. 

See 

“Place the Printer” in Chapter 1.

• 

If the whole page is too light, toner save mode may be on.  Turn 
the toner save mode off on the Printer Properties tab of the 
Driver. 

• 

Try using a new Toner Cartridge.  

See “Replacing the Toner 

Cartridge” in Chapter 5.

• 

Increase the Print Density by using the QUALITY mode on the 
printer control panel. 

See “Control Panel Menus” in Chapter 3.

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A B C D
a b c d e
0 1 2 3 4

Gray Background 

• 

Make sure you use paper that meets our recommended 
specifications.  

See “Recommended Paper” in Chapter 1.

• 

Check the printer's environment; high temperature and high 
humidity can increase the amount of background shading. 

See 

“Positioning the Printer” in Chapter 1.

• 

Use a new Toner Cartridge.  

See "Replacing the Toner Cartridge" 

in Chapter 5.

Ghost 

• 

Make sure you use paper that meets our specifications. Rough 
paper, paper that has absorbed moisture, or thick paper can 
cause the problem. 

See “What Kind of Paper Can I Use?” in 

Chapter 1.

• 

Make sure that you chose the appropriate media type in the 
printer driver. 

See “What Kind of Paper Can I Use?” in Chapter 1.

• 

The drum unit may be damaged.  Install a new drum unit.  

See 

"Replacing the drum unit" in Chapter 5

.

• 

The toner cartridge may be damaged. Put in a new toner 
cartridge.  

See "Replacing the Toner Cartridge" in Chapter 5.

• 

The fixing unit may be smudged.  Call Customer Support.