Troubleshooting
161
7
Colored streaks or bands down the
page
Replace the toner cartridge that matches the color of the streak or band. (See
Clean all four corona wires (one for each color) inside the drum unit by sliding
the green tab. (See
Make sure the corona wire cleaners are at their home positions (
a
).
Put in a new drum unit. (See
Colored lines across the page
Replace the toner cartridge that matches the color of the line. (See
Put in a new drum unit. (See
White spots or hollow print
Change the paper to freshly unpacked paper.
Make sure that you use paper that meets our specifications. (See
Make sure that the media type setting in the driver matches the type of paper
you are using. (See
Check the printer’s environment. Conditions such as high humidity can cause
white spots or hollow print. (See
Completely blank or some colors
are missing
Identify the missing color and make sure that the toner cartridge is installed
properly.
Put in a new toner cartridge. (See
Put in a new drum unit. (See
Examples of poor print quality
Recommendation
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