Intermittent Problems; TCP/IP Troubleshooting- Page 121

11 - 4 TROUBLESHOOTING

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6

If the job exits the queue but does not print, make sure that you 
are not trying to print a text job to a PostScript printer. If you 
have a printer that is capable of automatic language switching, 
make sure that the printer is not forced into PostScript mode.

Intermittent Problems

If the print server and printer start up OK, but you intermittently have 
problems printing, check the following:

1

If you can print small jobs but large graphics jobs are distorted 
or incomplete, make sure that you have adequate memory in 
your printer and the latest printer driver installed on your 
computer. The latest Brother printer drivers can be downloaded 
from http://solutions.brother.com

2

Check the individual protocol troubleshooting sections in this 
chapter for additional causes of intermittent printer problems.

TCP/IP Troubleshooting

If you are using TCP/IP and cannot print to the print server and you 
have checked the hardware and network as described in the 
previous steps, then check the following:

Turning off the printer and then again,
Deleting and recreating the print server and creating a new print 
queue in order to eliminate the possibility of setup errors.

1

The problem may be the result of mismatched or duplicate IP 
address. Verify that the IP address is correctly loaded into the 
print server (via the configuration page. Make sure that no other 
nodes on the network have this address (DUPLICATE IP 
ADDRESS ARE THE BIGGEST CAUSE OF TCP/IP PRINTING 
PROBLEMS).

It is always a good idea to try following in order to eliminate 
the possibility of setup errors.