Paper handling; 6 - 4; Paper handling - Page 115

6 - 4   TROUBLESHOOTING

Paper handling 

First, make sure that you are using paper that meets Brother recommended paper specifications. See 
What kind of paper can I use? in Chapter 1.

Problem

Recommendation

The printer does not feed 
paper.

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If there is paper in the paper tray, make sure it is straight. If the paper is curled, 
you should straighten it before printing. Sometimes it is helpful to remove the 
paper, turn the stack over and put it back in the paper tray.

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Reduce the amount of paper in the paper tray, and then try again.

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Check that manual feed mode is not selected in the printer driver.

The printer does not feed 
paper from the manual feed 
slot.

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Re-insert the paper firmly, one sheet at a time.

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Make sure that manual feed mode is selected in the printer driver.

The printer will not feed 
envelopes.

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The printer can feed envelopes from the manual feed tray or multi-purpose 
tray. Your application software must be set up correctly to print on the 
envelope size you are using. This is usually done in the page setup or 
document setup menu of your software. Please see your software application 
manual.

A paper jam has occurred.

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Clear the jammed paper. Please see Paper jams and how to clear them or the 
paper jam instructional video on the CD-ROM.

The printer does not print into 
the top output tray.

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Close the back output tray.

The printer does not print on 
the specified paper.
(For HL-5040, HL-5050 and 
HL-5070N with optional lower 
tray unit)

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Make sure that the appropriate printer driver is selected.