7 Troubleshooting; Identifying your problem; First, check the following:- Page 99

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7

You can correct most problems by yourself. If you need additional help, the Brother Solutions Center offers 
the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com.

Identifying your problem

First, check the following:

„

The AC power cord is connected properly and the printer is turned on.

„

All of the protective parts have been removed.

„

The toner cartridge and drum unit are installed properly.

„

The front and back covers are fully closed.

„

Paper is inserted properly in the paper tray.

„

The interface cable is securely connected to the printer and the computer.

„

The correct driver for the printer has been chosen and is installed.

„

The PC is set up to connect to the correct printer port.

Printer does not print:

If you did not solve your problem with the above checks, identify your problem and then go to the page 
suggested below.

„

LCD Messages

See 

LCD messages

 on page 92.

„

Printer printed an Error Message

See 

Error message printout

 on page 94.

„

Paper handling

See 

Paper handling

 on page 95 and 

Paper jams and how to clear them

 on page 96.

„

Other problems

See 

Other problems

 on page 112.

Pages are printed, but there are problems with:

„

Print quality

See 

Improving the print quality

 on page 105.

„

Printout is incorrect

See 

Solving print problems

 on page 111.

Troubleshooting