TROUBLESHOOTING; What to do when...; Shift - Page 77

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What to do when...

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 TRO

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BLESHOOTING

TROUBLESHOOTING

What to do when...

Problem

Solution

The screen ‘locks’, or 
the P-touch does not 
respond normally.

Refer to “Resetting the P-touch” on page 71 and reset the 
internal memory to the initial settings. If resetting the P-touch 
does not solve the problem, disconnect the AC adapter and 
remove the batteries for more than 10 minutes.

The display remains 
blank after turning on 
the power.

Check that the batteries are correctly installed and that the 
AC adapter designed exclusively for your P-touch 
(provided) is correctly connected.

The LCD messages 
are displayed in a 
foreign language.

Refer to “Setting Language and Unit” on page 22 to select 
your desired language.

The label is not 
printed after pressing 
the Print key.

• Check that text has been entered and that the tape 

cassette is installed correctly with sufficient tape 
remaining. 

• If the tape is bent, cut off the bent section and thread the 

tape through the tape exit slot. 

• If the tape is jammed, remove the tape cassette and then 

pull out the jammed tape and cut it. Check that the end of 
the tape passes through the tape guide before reinstalling 
the tape cassette.

The label is not 
printed correctly.

• Remove the tape cassette and reinstall it, pressing it firmly 

until it clicks into place.

• If the print head is dirty, clean it with a cotton swab or 

optional print head cleaning cassette (TZ-CL4).

• Check that the Cut Option setting is not set to Chain or No 

Cut, as the tape will not be fed after printing the label. 
Alternatively, hold down the 

Shift 

key and press the 

Preview

 key to feed and cut the tape.

The ink ribbon is 
separated from the 
ink roller.

If the ink ribbon is broken, replace the tape cassette. If not, 
leave the tape uncut and remove the tape cassette, then 
wind the loose ink ribbon onto the spool as shown in the 
figure.

Spool