Mono Start; Colour Start; 11 - 2- Page 115

11 - 2

   TROUBLESHOOTING AND ROUTINE MAINTENANCE

Ink Empty

One or more of the ink cartridges 
is empty. The MFC will stop all 
print operations. While memory is 
available, black and white faxes 
will be received into memory. If a 
sending machine has a colour fax, 
the MFC’s ‘handshake’ will 
request that the fax be sent as 
black and white. If the sending 
machine has the ability to convert 
it, the colour fax will be received 
into memory as a black and white 
fax.

Replace the ink cartridges. 
(See 

Replacing the ink cartridges

 on page 

11-24.)

Low 
Temperature

The print head is too cold.

Allow the MFC to warm up.

Media Error

The media card is either 
corrupted, Improperly formatted, 
or there is a problem with the 
media card.

Re-insert the card firmly into the slot to make 
sure it is in the correct position. If the error 
remains, check the media drive by inserting 
another media card that you know is working.

Near Empty

One or more of the ink cartridges 
are running out of ink. If a sending 
machine has a colour fax, the 
MFC’s ‘handshake’ will request 
that the fax be sent as black and 
white. If the sending machine has 
the ability to convert it, the colour 
fax will be received into memory 
as a black and white fax.

Order a new ink cartridge.

No Cartridge

An ink cartridge is not properly 
installed.

Take out the ink cartridge and put it in again 
seating it properly.
(See 

Replacing the ink cartridges

 on page 

11-24.)

No File

The media card in the media drive 
does not contain a .JPG file.

Reinsert the correct media card.

No Paper Fed

The MFC is out of paper.

Add paper, and then press 

Mono Start

 or 

Colour Start

.

The paper is jammed in the MFC.

See 

Printer jam or paper jam

 on page 11-5.

No 
Response/Busy

The number you dialled does not 
answer or is busy.

Verify the number and try again.

Not 
Registered

You tried to access a Speed Dial 
number that is not programmed.

Set up the Speed Dial number. 
(See 

Storing Speed-Dial numbers

 on page 

5-1.)

ERROR MESSAGES

ERROR 
MESSAGE

CAUSE

ACTION