Printing Received Faxes ; Black Start; 11 - 10- Page 138

TROUBLESHOOTING AND ROUTINE MAINTENANCE   

11 - 10

Printing (Continued)

Printing appears dirty or ink 
seems to run.

Make sure you are using the proper types of paper. (See 

About paper

on page 1-10.) Don’t handle the paper until the ink is dry.

Stains appear on the reverse 
side or at the bottom of the 
page.

Make sure the Printer Platen is not dirty with ink. (See 

Cleaning the MFC 

printer platen

 on page 11-24.)

Make sure you are using the paper support flap. (See 

How to load 

paper, envelopes and post cards

 on page 1-15.)

There are some dense lines.

Check ‘Reverse Order’ in the Basic tab of the printer driver.

Printouts are wrinkled.

In the printer driver ‘Basic’ tab, click the ‘Settings’, and uncheck the 
‘Bi-Directional Printing’.

Cannot perform ‘2 in 1 or 4 in 1’ 
printing.

Check that the Paper Size setting in the application and in the printer 
driver are the same.

Print speed is too slow. 

Changing the Printer Driver setting may improve the print speed. 
Highest resolution needs longer data processing, transfer and printing 
time. Try the other settings of quality in the printer driver ‘Basic’ tab. 
Also, click the ‘Settings’ tab, and make sure you uncheck the 
True2Life

®

.

Borderless printing is slower than normal printing. If you want to print 
more quickly, set the Borderless feature off. (See 

Borderless

 on page 

9-12.)

True2Life

®

 is not working 

properly.

If the image data is not full color in your application (Such as 256 color), 
True2Life

®

 will not work. Please use at least 24 bit color data with the 

True2Life

®

 feature.

MFC feeds multiple pages

Make sure the paper is loaded properly in the paper tray. (See 

How to 

load paper, envelopes and post cards

 on page 1-15.)

Check that more than two types of paper are not loaded in the paper tray 
at any one time.

Auto Select

 function does 

not work after refilling the 
paper tray.

Open and close the scanner cover to reset the paper tray.

Printed pages are not stacked 
neatly.

Make sure you are using the paper support flap. (See 

How to load 

paper, envelopes and post cards

 on page 1-15.)

MFC does not print from Paint 
Brush.

Try setting the Display setting to ‘256 colors.’

MFC does not print from 
Adobe Illustrator.

Try to reduce the print resolution.

Printing Received Faxes 

Condensed print and white 
streaks across the page or the 
top and bottom of sentences 
are cut off.

This can be caused by static or interference on the telephone line. You 
can make a copy using the 

Black Start

 key to see if the same problem 

occurs.  If the copy looks good then the problem is probably the phone 
line and not your MFC.

Vertical black lines when 
receiving.

The sender’s scanner may be dirty. Ask the sender to make a copy to 
see if the problem is with the sending machine. Try receiving from 
another fax machine.

Received color fax prints only 
in black and white.

Replace the color ink cartridges that are empty or nearly empty, and 
then ask the other person to send the color fax again. (See 

Replacing 

the ink cartridges

 on page 11-25.) Check that Fax Storage is not turned 

on. (See 

Setting Fax Storage

 on page 6-3.)

Left and Right margins are cut 
off or a single page is printed 
on two pages.

Turn on Auto Reduction. (See 

Printing a reduced incoming fax (Auto 

Reduction)

 on page 4-5.)

DIFFICULTY

SUGGESTIONS