Handling Incoming Calls; Copying Difficulties; Scanning Difficulties - Page 140

TROUBLESHOOTING AND ROUTINE MAINTENANCE   

11 - 12

Handling Incoming Calls

MFC ‘Hears’ Voice as CNG 
Tone.

If your MFC is set to Easy Receive On, it is more sensitive to sounds. 
Your MFC may mistakenly interpret certain voices or music on the line 
as a calling fax machine and respond with fax receiving tones. 
Deactivate the fax by pressing 

Stop/Exit

. Try avoiding this problem by 

turning Easy Receive to Off. (See 

Easy Receive

 on page 4-4.)

Transferring a Fax Call to the 
MFC.

If you answered on an extension phone, press your Fax Receive Code 
(default setting is (

51). When your MFC answers, hang up.

Custom features on a single 
line.

If you have Call Waiting, Call Waiting/Caller ID, Ring Master, Voice Mail, 
an alarm system or any other custom feature on a single phone line with 
your MFC, it may create a problem sending or receiving faxes.
For example: If you are sending or receiving a fax message while a 
custom feature signal comes through on the line, the signal can 
temporarily interrupt or disrupt the faxes. Brother’s ECM feature should 
help overcome this problem. This condition is related to the telephone 
system industry and is common to all devices that send and receive data 
on a single, shared line with custom features. If avoiding a slight 
interruption is crucial to your business, we recommend a separate 
phone line with no custom features.

Copying Difficulties

Cannot make a copy

Make sure that the Copy 

 key is illuminated. (See 

Enter Copy mode

on page 8-1.)

Vertical streaks appear in 
copies

Sometimes you may see vertical streaks on copies. Clean the scanner. 
(See 

Cleaning the scanner

 on page 11-23.)

Poor copy results

Try using the scanner glass. (See 

Using the scanner glass

 on page 1-9.)

Scanning Difficulties 

TWAIN/WIA errors appear 
while scanning.

Make sure the Brother TWAIN/WIA driver is selected as the primary 
source. In PaperPort

®

, click Scan in the File menu and select the 

Brother TWAIN/WIA driver.

Poor scanning results

Try using the scanner glass. (See 

Using the scanner glass

 on page 1-9.)

Software Difficulties 

Cannot install software or print

Run the 

Repair MFL-Pro Suite 

program on the CD-ROM. This program 

will repair and reinstall the software.

‘Device Busy’ 

Make sure the MFC is not showing an error message on the LCD.

DIFFICULTY

SUGGESTIONS