If you are using TCP/IP:; If you are running Macintosh:- Page 45

6 - 2 TROUBLESHOOTING

NC9100h_FM6.0

2

If the configuration page prints but you cannot print documents, 
try the following 

a

If you are using TCP/IP:

Try pinging the Print/Scan server from the host operating 
system command prompt with the command:

ping ipaddress 

Where 

ipaddress

 is the Print/Scan server IP address (note 

that in some instances it can take up to two minutes for the 
Print/Scan server to load its IP address after setting the IP 
address). If a successful response is received, then proceed 
to the Windows

®

98/Me Peer to Peer (LPR) or Internet Printing 

troubleshooting section. Otherwise, proceed to step 3, and 
then go to TCP/IP Troubleshooting section.

b

If you are running Macintosh:

If you are using the Quick Draw driver make sure that you can 
see the Print/Scan server name under the Brother Ink (IP) 
icon in the Chooser. If it is visible, then the connection is good, 
so proceed to the Macintosh Section. Otherwise, go to step 3. 

If you use the TCP/IP, please visit the Brother Solutions 
Center web site on: http://solutions.brother.com

3

If you cannot make any of the connections in step 2, check the 
following:

a

Make sure the machine is powered on and on-line.

b

Check the cabling, network connection, and print out a 
configuration page in the Network STATISTICS information to 
see if bytes are being transmitted and received.

  4

If you are using a repeater or hub, make sure that SQE 
(heartbeat) is turned off at the hub (if applicable). Also, if you 
have a hub or multi-port repeater, verify that the hub or repeater 
port is good by trying the Print/Scan server on a different port or 
on the other hub or multi-port repeater.

If none of the following steps are successful, there is almost 
certainly a hardware or network problem!