Intermittent Problems; TCP/IP Troubleshooting- Page 46

TROUBLESHOOTING 6 - 3

NC9100h_FM6.0

5

If you have a bridge or router located between the Print/Scan 
server and host computer, make sure that the device is set up 
to allow the Print/Scan server to send and receive data from the 
host. For example, a bridge can be set up to only allow certain 
types of Ethernet addresses to pass through (a process known 
as filtering); therefore, such a bridge must be configured to allow 
Brother Print/Scan server addresses. Likewise, a router can be 
set up to pass only certain protocols, so be sure that the desired 
protocol can be passed through to the Print/Scan server.

Intermittent Problems

If the Print/Scan server and machine start up OK, but you 
intermittently have problems printing, check the following:

1

If you can print small jobs but large graphics jobs are distorted 
or incomplete, make sure that you have adequate memory in 
your machine and the latest printer driver installed on your 
computer. The latest Brother printer drivers can be downloaded 
from http://solutions.brother.com

2

Check the individual protocol troubleshooting sections in this 
chapter for additional causes of intermittent printer problems.

TCP/IP Troubleshooting

If you are using TCP/IP and cannot print to the Print/Scan server and 
you have checked the hardware and network as described in the 
previous steps, then check the following:

Turning off the machine and then on again.

To eliminate the possibility of setup errors, delete and recreate the 
print server, then create a new print queue.

It is always a good idea to try the following in order to 
eliminate the possibility of setup errors.