If you are having difficulty with your MFC; In Canada; Sending Faxes- Page 174

12 - 13

   TROUBLESHOOTING AND ROUTINE MAINTENANCE

If you are having difficulty with your MFC

If you think there is a problem with the way your faxes look, 

make a 

copy first

. If the copy looks good, the problem is probably not your 

MFC. Check the chart below and follow the troubleshooting tips.

DIFFICULTY

SUGGESTIONS

Printing or Receiving Faxes

Condensed print and 
horizontal streaks or the top 
and bottom of sentences are 
cut off.

If your copy looks good, you probably had a bad connection, with static 
or interference on the telephone line. If the copy looks bad, clean the 
scanner area. If there is still problem, call Brother Customer Service at 
1-800-284-4329 (

in USA

) or 1-877-BROTHER (

in Canada

).

Poor quality print.

See 

Improving the print quality

 on page 12-18.

Vertical black lines when 
receiving.

Sometimes you may see vertical streaks/black lines on the faxes you 
receive. Your MFC’s primary corona wire for printing may be dirty, or the 
sending party’s fax scanner may be dirty. Clean your primary corona 
wire (See 

Cleaning the drum unit

 on page 12-27), or ask the sender to 

make a copy to see if the problem is with the sending machine. Try 
receiving from another fax machine. If the problem continues, call 
Brother Customer Service at 
1-800-284-4329 (

In USA

) or 1-877-BROTHER (

In Canada

).

Horizontal streaks; lines are 
missing.

You may get a fax with horizontal streaks or with missing lines. Usually 
this is caused by a poor telephone connection. Ask the other party to 
send the fax again.

Received faxes appear as split 
or blank pages.

If the received data is divided and printed on two pages or if you get an 
additional blank page, your Paper Size setting may not be correct for the 
paper you are using (See 

Type and size of paper

 on page 2-1). Make 

sure that auto reduction function setting is turned on. (See 

Printing a 

reduced incoming fax (Auto Reduction)

 on page 5-5.)

Phone Line or Connections

Dialing does not work

Check for a dial tone. Change 

Tone/Pulse

 setting. (See 

Setting Tone 

and Pulse dialing mode (For Canada only)

 on page 4-4.) Check all line 

cord connections. Check power cord connection. Send a manual fax by 
pressing 

Hook

, or by lifting the external handset and dialing the number. 

Wait to hear fax receiving tones before pressing 

Start

.

The MFC does not answer 
when called.

Make sure the MFC is in the correct receiving mode for your setup. 
(See 

Basic sending operations

 on page 6-6.) Check for a dial tone. If 

possible, call your MFC to hear it answer. If there is still no answer, 
check the telephone line cord connection. If there is no ringing when you 
call your MFC, ask your telephone company to check the line.

Sending Faxes

Poor sending quality.

Try changing your resolution to 

Fine

 or 

S.Fine

. Make a copy to check 

your MFC’s scanner operation. If copy quality is not good, clean the 
scanner. (See 

Cleaning the scanner

 on page 12-25.)

Transmission Verification 
Report says ‘RESULT:NG’ or 
‘RESULT:ERROR’.

There is probably temporary noise or static on the line. Try sending the 
fax again. If you send a PC FAX message and get ‘RESULT:NG’ or, on 
the Transmission Verification Report, your MFC may be out of memory. 
To gain extra memory, you can turn off Fax Storage (See 

Setting Fax 

Storage

 on page 8-3), print fax messages in memory (See 

Polling

 on 

page 5-9) or cancel a Delayed Fax or Polling Job (See 

Canceling a job 

while scanning the original

 on page 6-11). If the problem continues, ask 

the telephone company to check your phone line.