Questions & Answers; Questions & Answers; Brother - Page 32

 31

Questions & Answers

This chapter answers questions and offers solutions to problems that might arise when using the 
product.

Symptom

Cause

Remedy

CD-ROM is 
inserted, but 
does not start 
automatically.

If your computer does not 
support Autorun, the main 
menu will not automatically 
appear after the CD-ROM is 
inserted.

In this case, run “autorun.exe” in the root directory 
(D:\ if the CD-ROM is loaded in drive D of the 
computer) of the CD-ROM.

PS-9000 is not 
found after 
searching 
during setup 
with the 
Brother 
PS-9000 
Utility.

Make sure that the LINK LED 
is blinking. If the LINK LED is 
not blinking, PS-9000 may not 
be properly connected to the 
network.

Check for the following, and then initialize PS-9000 to its 
factory default settings and set it up from the beginning.

•Check if PS-9000 is turned on.
•Check if the network cable is inserted correctly 

to PS-9000.

•Check if the network cable is broken.
•Check if the LINK LED of PS-9000 and the 

Ethernet hub is blinking.

•Check if the Ethernet hub is working properly.

If communication is limited to TCP/
IP, PS-9000 may not be found.

If a personal firewall is activated, deactivate it. If 
TCP/IP filtering limitations are applied, remove them.

The print job is 
not printed.

Make sure that the LINK LED 
is blinking. If the LINK LED is 
not blinking, PS-9000 may not 
be properly connected to the 
network.

Check for the following, and then initialize PS-9000 to its 
factory default settings and set it up from the beginning.

•Check if the PS-9000 power is turned on.
•Check if the network cable is inserted correctly 

to PS-9000.

•Check if the network cable is broken.
•Check if the LINK LED of PS-9000 and the 

Ethernet hub is blinking.

•Check if the Ethernet hub is working properly.
•Check if PS-9000 and the P-touch are connected 

properly.

•Check if the USB cable is connected properly.

If you are using the TCP/IP 
protocol, ping PS-9000 with 
the set IP address to see if 
there is any reply. If there is no 
reply to pinging, the IP address 
may not be set properly.

Reset PS-9000 to its factory default settings and set it 
up again from the beginning.

Example: When sending a ping in Windows

®

 98 

MS-DOS
Go to “Start” – “Programs” – “MS-DOS Prompt” 
and run “Ping xxx.xxx.xxx.xxx”. You will see the 
message below. “xxx.xxx.xxx.xxx” is the IP 
address of PS-9000.

•When there is a reply to pinging:

Reply from xxx.xxx.xxx.xxx:bytes=32 
time=58ms TTL=253
Reply from xxx.xxx.xxx.xxx:bytes=32 
time=58ms TTL=253
Reply from xxx.xxx.xxx.xxx:bytes=32 
time=58ms TTL=253
Reply from xxx.xxx.xxx.xxx:bytes=32 
time=58ms TTL=253

•When there is no reply to pinging:

Request timed out.
Request timed out.
Request timed out.
Request timed out.