Troubleshooting- Page 34

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Troubleshooting

Network printing is not possible.

Is the printer driver 

installed?

No

Install the printer 
driver.

Is printing possible?

Is printing 

possible if the P-touch is 

directly connected to the 

computer?

Is other equipment 

on the network operating 

properly?

Do the LEDs 

on the print server indicate that it 

is operating correctly?

Was there a reply 

to “C:\pingxxx.xxx.xxx.xxx” 

(where “xxx.xxx.xxx.xxx” is the IP 

address of PS-9000) at the 

command prompt?

Can PS-9000 be 

found when the utility is 

used?

Is printing possible?

Is printing possible?

No

Check the network 
environment that is 
being used.

No

No

Yes

Yes

Yes

Yes

No

Yes

No

Yes

Yes

*

There may be a problem 
with the print server.

The problem has been 
corrected.

There is a problem with 
the printer.
Check the setup procedure 
for the printer.

No

No

Yes

No

Yes

Consult a service 
representative.