TROUBLESHOOTING; What to do when...; Possible Cause- Page 68

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What to do when...

TROUBLESHOOTING

What to do when...

Problem

Possible Cause

Recommendation

The screen locks-up 
freezes, or the P-touch 
labeler does not 
respond normally.

Refer to “Resetting the P-touch Labeler” on page 60 and 
reset the internal memory to the initial settings. If resetting 
the P-touch labeler does not solve the problem, disconnect 
the AC adapter and remove the batteries for more than 10 
minutes.

The display remains 
blank after turning on 
the power.

Is the AC adapter connected 
correctly?

Check that the AC adapter 
designed exclusively for 
your P-touch labeler is 
connected correctly.

Are you using the correct AC 
adapter?

Check that the label on the 
AC adapter indicates it is a 
Brother AD-24 adapter. 
Using a wrong adapter can 
damage the machine.

Are the batteries installed 
correctly?

Remove and re-install the 
batteries.

The label is not 
printed after pressing 
the  

key.

Has text been entered?

A label will not be printed if 
there is no text entered.

Is the tape cassette installed 
correctly, and is there 
enough tape remaining?

Check that the tape cassette 
is installed correctly, and 
that there is enough tape 
remaining.

Is the end of the tape bent?

If bent, cut the bent section 
of tape with scissors and 
thread the tape through the 
tape exit slot correctly.

Is the tape jammed?

If jammed, remove the tape 
cassette, carefully pull out 
the jammed tape, and then 
cut the tape with scissors. 
Check that the end of the 
tape passes through the 
tape guide, and reinstall the 
tape cassette.

Does the tape compartment 
cover open?

If so, close the tape 
compartment cover 
correctly.