Troubleshooting- Page 35

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STEP

1

STEP

2

STEP

3

Getting started

Referen

ce

In

troduction

Installing the softwar

e

After replacing the Roll while the 

Add-In feature was activated, 

the layout style was not 

updated.

• Close the P-touch Editor to exit the Add-In, and reactivate the 

Add-In.

The icon of Add-In feature is not 

displayed in Microsoft

®

 Word.

• Is Microsoft Word already running?

• Is Microsoft Word selected as the default email editor for 

Microsoft Outlook?

Due to program limitations, the Add-In feature for Microsoft 

Word is unavailable with these settings. Quit Microsoft Outlook 

and restart Microsoft Word to use the Add-In.

Cutter error

• If the cutter error occurs, keep the RD roll compartment cover 

closed and press ON/OFF button (

). The cutter moves back 

to the normal position and turns the machine OFF 

automatically. After the machine is OFF, inspect the cutter unit 

and remove the paper jam. 

The printed barcode cannot be 

read.

• Set the label vertical to the print head as shown below.

• Some types of scanner are not able to read the barcode. Try 

using another scanner.

• We recommend printing the Barcode with Print Quality options 

set to "Give priority to print quality".

Windows

®

 XP:

To change the Print Quality options, open the printer properties 

from [Control Panel]-[Printer and other hardware]-[Printer and 

Faxes], right-clicking the printer whose settings are to be 

changed, then selecting [Properties]. Then, in the [General] tab, 

click [Printing Preferences...].

Windows Vista

®

:

To change the Print Quality options, open the printer properties 

by going to [Control Panel]-[Hardware and Sound]-[Printers], 

right-clicking the printer whose settings are to be changed, then 

selecting [Properties]. Then, in the [General] tab, click [Printing 

Preferences...].

Windows

® 

7:

To change the Print Quality options, open the printer properties 
by going to 

 - [Devices and Printers], right-clicking the printer 

whose settings are to be changed, and selecting [Printer 
properties]. Then, in the [General] tab, click [Preferences...].

I want to reset the printer/delete 

the data transferred from PC.

• To reset the machine, press and hold the ON/OFF button (

) 

to switch the machine OFF. Then, hold down the ON/OFF 
button (

) for two seconds. Continue holding down the ON/

OFF button (

), and press the Cut button six times. The 

machine will then reset. All the transferred data from PC will be 

deleted and reset the machine to factory setting.

I want to cancel the current 

printing job.

• Make sure that the printer is ON, and press ON/OFF button (

).

Problem

Solution

Print head

Recommended
print direction

Label exit slot