Customer Assistance (Canada); Customer Assistance; Satisfaction Review Process- Page 535

Customer Assistance

(Canada)

▼

Satisfaction Review Process

Your complete and permanent
satisfaction is of primary concern to
Mazda. All Authorized Mazda Dealers
have both the knowledge and tools to
keep your Mazda in top condition. In
our experience, any questions,
problems, or complaints regarding the
operation of your Mazda or any other
general service transactions are most
effectively resolved by your dealer. If
the cause of your dissatisfaction
cannot adequately be addressed by
normal dealership procedures, we
recommend that you take the
following steps:

▼

STEP 1: Contact the Mazda Dealer

Discuss the matter with a member of
dealership management. If the Service
Manager has already reviewed your
concerns, contact the owner of the
dealership or its General Manager.

▼

STEP 2: Contact the Mazda
Regional Office

If you feel that you still require
assistance, ask the dealer Service
Manager to arrange for you to meet
the local Mazda Service
Representative. If more expedient,
contact Mazda Canada Inc. Regional
Office nearest you for such
arrangements. Regional Office address
and phone numbers are shown (page
8-9).

▼

STEP 3: Contact the Mazda
Customer Relations Department

If still not substantially satisfied,
contact the Customer Relations
Department, Mazda Canada Inc., 55
Vogell Road, Richmond Hill, Ontario,
L4B 3K5 Canada TEL: 1 (800)
263-4680.
Provide the Department with the
following information:
 
1. Your name, address and telephone

number

2. Year and model of vehicle
3. Vehicle Identification Number

(VIN). Refer to the Vehicle
Identification Number on page
9-2 for the location of the VIN.

4. Purchase date
5. Present odometer reading
6. Your dealer's name and location
7. The nature of your problem and/or

cause of dissatisfaction

 
The Department, in cooperation with
the local Mazda Service
Representative, will review the case to
determine if everything possible has
been done to ensure your satisfaction.
 
Please recognize that the resolution of
service problems in most cases
requires the use of your Mazda
dealer's service facilities, personnel
and equipment. We urge you to follow
the above three steps in sequence for
most effective results.

Customer Information and Reporting Safety Defects

Customer Assistance

8-7

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2020-7-22 15:50:09