Error messages; Error Message- Page 83

Troubleshooting and Routine Maintenance

69

B

Error messages

B

As with any sophisticated office product, errors may occur. If this happens, your machine identifies 
the error and shows an error message. The most common error messages are shown below.

You can correct most errors by yourself. If you need more help, the Brother Solutions Center offers 
the latest FAQs and troubleshooting tips.

Visit us at http://solutions.brother.com.

Error Message

Cause

Action

Cover is Open.

The scanner cover is not closed 
completely.

Lift the scanner cover and then close it 
again.

The ink cartridge cover is not 
completely closed.

Firmly close the ink cartridge cover until it 
clicks.

Data Remaining

Print data is left in the machine's 
memory. 

Press 

Stop/Exit

. The machine will cancel 

the job and clear it from the memory. Try to 
print again.

Document Jam

The document was not inserted 
or fed properly, or the document 
scanned from the ADF was too 
long.

See 

Using the ADF (DCP-560CN 

only)

on page 10.

See 

Document jam (DCP-560CN 

only)

on page 71.

High Temperature

The print head is too warm.

Allow the machine to cool down.

Hub is Unusable.

A Hub or USB Flash memory 
drive with Hub has been 
connected to the USB direct 
interface.

A Hub or USB Flash memory drive with 
Hub are not supported. Unplug the device 
from the USB direct interface.

Image Too Long.

The proportions of your photo 
are irregular so effects could not 
be added.

Choose a regularly proportioned image.

Image Too Small.

The size of your photo is too 
small to trim.

Choose a larger image.

Ink Empty

One or more of the ink cartridges 
is empty. The machine will stop 
all print operations.

Replace the empty ink cartridges. (See 

Replacing the ink cartridges

on page 74.)

Low Temperature

The print head is too cold.

Allow the machine to warm up.

Media Error

The memory card is either 
corrupted, improperly formatted, 
or there is a problem with the 
memory card.

Put the card firmly into the slot again to 
make sure it is in the correct position. If the 
error remains, check the media drive (slot) 
of the machine by putting in another 
memory card that you know is working.

Media is Full.

The memory card or USB Flash 
memory drive you are using 
already contains 999 files.

Your machine can only save to your memory 
card or USB Flash memory drive if it contains 
less than 999 files. Try deleting unused files 
to free some space and try again.