Error animation; Document jam (DCP-560CN only); Document is jammed in the top of the ADF unit- Page 85

Troubleshooting and Routine Maintenance

71

B

Error animation

B

Error animation automatically displays step-
by-step instructions when paper gets jammed 
or ink cartridges become empty. You can 
read the steps at your own pace by pressing 

c

 to see the next step and 

d

 to go backward. 

If you do not press a key, after 1 minute the 
animation starts running automatically again.

Note

You can press 

c

, 

d

 or 

OK

 to pause the 

auto-animation and go back to step-by-
step mode.

Document jam 
(DCP-560CN only)

B

Documents can jam in the ADF unit if they are 
not inserted or fed properly, or if they are too 
long. Follow the steps below to clear a 
document jam.

Document is jammed in the top of the 
ADF unit

B

a

Take out any paper from the ADF that is 
not jammed.

b

Open the ADF cover.

c

Pull the jammed document up and to the 
left.

d

Close the ADF cover.

e

Press 

Stop/Exit

.

Note

To avoid document jams close the ADF 
cover properly by pressing it down in the 
middle.

Unusable Device Please

Disconnect USB Device.

A USB device or USB Flash 
memory drive that  is not 
supported has been connected 
to the USB direct interface.

For more information, visit us at 
http://solutions.brother.com

Unplug the device from the USB direct 
interface.

Error Message

Cause

Action