DLC/LLC Troubleshooting; Web Browser Troubleshooting (TCP/IP); print configuration page- Page 129

11 - 12 TROUBLESHOOTING

YL4US_FAX2800MFC4800-FM5.5

3

If you have a large network, make sure that you have the Laser 
Writer V8.xx or equivalent driver, since earlier versions may 
cause PostScript errors. Also, verify that you get the correct 
printer information when you select Printer Info from the Setup 
button in the Chooser.

4

Make sure that you have selected the correct Printer Description File 
(PPD) from the Chooser (otherwise PostScript errors may result).

5

Verify that you have selected the correct AppleTalk zone. 
Because the print server gets its zone information from router 
broadcasts, it may not be in the zone you expect, and will 
therefore not show up in the Chooser. If this is the case, you may 
need to force the zone name using BRAdmin, a web browser or 
the 

SET APPLETALK ZONE

 command from TELNET.

DLC/LLC Troubleshooting

If you are having trouble printing with DLC/LLC, check the following:

1

Make sure that the DLC/LLC protocol is enabled using either 
BRAdmin, a web browser or TELNET.

2

Make sure that the MAC address of the Windows

®

 setting is the 

same as shown in the print configuration page printout.

Web Browser Troubleshooting (TCP/IP)

1

If you can not connect to the print server using your web browser 
it may be worth checking the Proxy Settings of your browser. 
Look in the Exceptions setting and if necessary, type in the IP 
address of the print server. This will stop your PC from trying to 
connect to your ISP or proxy server every time you wish to look 
at the printer server.

2

Make sure that you are using the proper Web Browser, we 
recommend Netscape Navigator version 4.0 or later/ Microsoft 
Internet Explorer version 4.0 or later.