If you are having difficulty with your machine; Printing ; 12 - 9- Page 153

12 - 9

   TROUBLESHOOTING AND ROUTINE MAINTENANCE

If you are having difficulty with your machine

If you think there is a problem with your machine, check the chart 
below and follow the troubleshooting tips.

The Brother Solutions Center offers the latest FAQs and 
troubleshooting tips.

Visit us at http://solutions.brother.com.

DIFFICULTY

SUGGESTIONS

Printing 

No printout

Check the interface cable connection on both the machine and your 
computer.

Check the machine is plugged in and 

On/Off

 key turned On.

One or more ink cartridges are empty. (See 

Replacing the ink cartridges

on page 12-25.)

Check to see if the LCD is showing an error message. (See 

Error 

messages

 on page 12-1.)

Poor quality print.

Check the print quality. (See 

Checking the print quality

 on page 12-16.)

Make sure the Printer Driver or Paper Type setting in the menu matches 
the type of paper you are using. (See 

Media Type

 on page 1-8 in 

Software User’s Guide on the CD-ROM and 

Setting the Paper Type

 on 

page 2-4.)

Make sure your ink cartridges are fresh. Cartridges remain fresh for up 
to two years if kept in their original packaging, after that the ink may 
become clogged. Cartridge expiration dates are printed on the package. 

Try using the recommended types of paper. (See 

About paper

 on page 

1-10.)

The recommended environment for your machine is between 68°F to 
91°F.

White horizontal lines appear 
in text or graphics.

Clean the print head. (See 

Cleaning the print head

 on page 12-15.)

Try using the recommended types of paper. (See 

About paper

 on page 

1-10.)

If horizontal bands appear when using plain paper, use the 'Enhanced 
Normal Printing' mode to help avoid banding on some types of plain 
paper. In the printer driver 'Basic' tab, click 'Settings', and check 
'Enhanced Normal Printing'.
If you continue to have horizontal bands, change the Media Type 
selection to 'Slow Drying Paper' in the printer driver 'Basic' tab to help 
enhance the print quality.

The machine prints blank 
pages.

Clean the print head. (See 

Cleaning the print head

 on page 12-15.)

Characters and lines are 
stacked.

Check the printing alignment. (See 

Checking the printing alignment

 on 

page 12-18.)

Printed text or images are 
skewed.

Make sure the paper is loaded properly in the paper tray and the paper 
side guide is adjusted correctly. (See 

How to load paper, envelopes and 

post cards

 on page 1-15.)