Printing Received Faxes ; Receiving Faxes; Sending Faxes- Page 155

12 - 11

   TROUBLESHOOTING AND ROUTINE MAINTENANCE

Printing Received Faxes 

(Continued)

Received color fax prints only 
in black and white.

Replace the color ink cartridges that are empty or nearly empty, and 
then ask the other person to send the color fax again. (See 

Replacing 

the ink cartridges

 on page 12-25.) Check that Fax Storage is set to OFF. 

(See 

Setting Fax Storage

 on page 6-3.)

Left and Right margins are cut 
off or a single page is printed 
on two pages.

Turn on Auto Reduction. (See 

Printing a reduced incoming fax (Auto 

Reduction)

 on page 4-10.)

Phone Line or Connections

Dialing does not work. 
(No dial tone)

Check the machine is plugged in.

Check for a dial tone. If possible, call your machine to hear it answer. If 
there is still no answer, check the telephone line cord connection and 
make sure all telephone connections are secured. If there is no ringing 
when you call your machine, ask your telephone company to check the 
line.

Change Tone/Pulse setting. (See 

Setting Tone and Pulse dialing mode

on page 2-1.)

Receiving Faxes

Cannot receive a fax

Make sure the machine is in the correct receiving mode for your setup. 
(See 

Basic receiving operations (FAX-1840C, MFC-3240C and 

MFC-3340CN only)

 on page 4-1 and 

Basic receiving operations 

(FAX-1940CN only)

 on page 4-3.) 

If you frequently encounter interference on the phone line, try changing 
the menu setting of Compatibility to 

Basic

. (See 

Compatibility

 on page 

12-14.)

Sending Faxes

Cannot send a fax

Make sure that the Fax 

 key is illuminated. (See 

How to enter Fax 

mode

 on page 3-1.)

Ask the other party to check that receiving machine has paper.

Print the Transmission Verification Report and check for an error. 
(See 

Printing reports

 on page 8-3.)

Transmission Verification 
Report says ‘Result:NG’ or 
‘Result:ERROR’.

There is probably temporary noise or static on the line. Try sending the 
fax again. If you send a PC FAX message and get ‘Result:NG’ on the 
Transmission Verification Report, your machine may be out of memory.

If you frequently get transmission error with possible interference on the 
phone line, try to change the menu setting of Compatibility to 

Basic

. 

(See 

Compatibility

 on page 12-14.)

Poor sending quality.

Try changing your resolution to 

Fine

 or 

S.Fine

. Make a copy to check 

your machine’s scanner operation.

Vertical black lines when 
sending.

If the copy you made shows the same problem, your scanner is dirty. 
(See 

Routine maintenance

 on page 12-23.)

DIFFICULTY

SUGGESTIONS