6. Troubleshooting; Overview; Installation problems- Page 44

TROUBLESHOOTING 6 - 1

6

NC9100h_FM6.0

6

Troubleshooting

Overview

This chapter describes procedures for troubleshooting problems you 
may encounter with a Brother Print/Scan server, it is divided into the 
following sections: 

1

Installation Problems

2

Intermittent Problems 

3

Protocol-Specific Troubleshooting

Installation problems

If you cannot print over the network, check the following:

1

Make sure that the machine is powered on, is on-line and ready 
to print.

Verify that the machine and the configuration are correct by 
printing the Network configuration page. Refer to page 3-11 of 
this user’s guide. If the test fails, check:

a

If the LCD does not display “LAN Active” after being 
connected to the network, then the network firmware settings 
may be corrupted. Please refer to Step 3.

b

In this event, try to restore the factory default settings of the 
Print/Scan server from the menu. (See 

Restoring the Network 

Settings to Factory Default

, page 3-12.) Once you have done 

that, switch the machine off then on again, then try to print out 
the Network configuration page. (See 

Network Configuration 

List

, page 3-11.)